Enterprise Applications Analyst I

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver Tier 1 assistance to end-users through help desk tickets, resolving issues related to enterprise applications.

• Examine data, discern trends, and provide recommendations utilizing SSRS, Power BI, Microsoft CRM, Workday, and similar tools.

• Leverage Azure DevOps, AAD, and B2C for troubleshooting purposes.

• Diagnose problems, pinpoint root causes, and execute effective solutions.

• Navigate EVV applications to resolve shift and login-related challenges.

• Identify and rectify issues, troubleshoot technical difficulties, and propose viable solutions.

• Engage in both internal and external meetings.

• Detect, document, and relay BUG statuses to end users.

• Support enterprise application deployments and testing for new releases and updates.

• Oversee applications to ensure they operate correctly and efficiently.

• Collaborate with IT, Business Ops, vendors, and other cross-functional teams.

• Monitor application performance utilizing Azure Application Insights.

• Extract shift data from databases for troubleshooting, BUG documentation, and Medicaid Fraud investigations.

• Amend and update incorrect shift data in portal databases.

• Preserve documentation of processes and procedures.

• Resolve incidents and requests within established time frames.

• Track deliverables and ensure projects are completed on time.

• Engage in ongoing professional development and training.

• Participate in after-hours work and on-call rotations.

• Execute additional duties as assigned.

• Travel occasionally as needed.

⛳️ Requirements

• Minimum of 2 years of experience in a corporate IT setting.

• An associate degree or equivalent experience is required.

• Familiarity with enterprise applications, SQL Server Management Studio (SSMS), and related technologies.

• Proficient in Azure DevOps, AAD, and B2C.

• Strong written and verbal communication skills, adaptable for both technical and general audiences.

• Exceptional customer service skills for end-users and colleagues.

• Reliability and excellent communication abilities.

• Capability to prioritize and manage multiple tasks effectively.

• Ability to successfully clear a background screening.

• Must be legally authorized to work in the United States.

• No requirement for visa sponsorship or STEM OPT extension.

🏝️ Benefits

• A fulfilling career dedicated to helping others.

• An enjoyable and engaging work atmosphere centered around team collaboration.

• Job satisfaction derived from making a positive impact in the community.

• Professional training opportunities to enhance your skills for career advancement.

• Comprehensive Medical, Dental, and Vision Insurance.

• Vacation time accrued at 3.07 hours per pay period for your use.

• Profit-sharing opportunities for employees in good standing.

• Two Paid Floating Holidays.

• Nine Paid Federal Holidays.

• Paid Safe Sick Time accrued at a rate of 1 hour for every 30 hours worked.

• Instant Earnings Option available.

• 401(k) Retirement plan with discretionary company matching.

• Company-Paid Life Insurance.

• Supplemental benefits including Life, Accident, Critical Illness, and Hospital insurance.

• Short and Long-Term Disability coverage.

• Paid Parental Leave.

• Flexible Spending Account options.

• Employee Assistance Program.

• Pet Insurance available.