Enterprise Account Manager, Fluent French

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Driving success and client retention: Utilizing a consultative approach, you play a key role in assisting our clients to reach their objectives, maximize their return on investment with our platform, and ensure that each interaction leaves them satisfied and empowered.

• Relationship building: Your ability to establish rapport will be essential as you become the primary contact for our esteemed clients, nurturing strong and enduring partnerships.

• Innovation and growth: You will identify opportunities for upselling and work closely with our sales team to enhance revenue and broaden our outreach.

• Serve as the primary point of contact and advisor for your clients.

• Guide clients on their people development strategies to align with business objectives.

• Facilitate onboarding for new customers through product demonstrations and training sessions.

• Actively track customer engagement, regularly reviewing data and analytics with clients to determine strategies that optimize engagement and achieve their business goals.

• Create and conduct quarterly and annual business strategy reviews with each client.

• Identify upsell opportunities to maximize the client's impact.

• Collaborate and share customer insights across functions with Marketing, Product, and Sales teams to drive growth.

⛳️ Requirements

• Native verbal and written fluency in both English and French.

• At least 4 years of experience in Learning & Development, Human Resources, Talent Management, or Customer Success roles with enterprise clients.

• Proven experience in building and sustaining relationships with a wide variety of stakeholders.

• Strong business acumen and proficiency in business terminology.

• Experience as a freelancer or within a start-up environment.

• Familiarity with CRM systems (HubSpot preferred) and understanding how to leverage technology platforms for automation and scalability.

• Ability to identify growth and development opportunities within accounts.

• Excellent capability to set, meet, and surpass KPIs and performance targets.

• Sound judgment skills.

🏝️ Benefits

• Fully remote work environment.

• Ample opportunities for personal and professional growth as our ambitious team expands.

• Access to a professional coach via our app.

• Ongoing training and development opportunities.