Enterprise Account Manager, Bilingual Spanish

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Take ownership of Tier 1 revenue growth through systematic account planning, identification of whitespace opportunities, and alignment with executive business goals.

• Lead end-to-end upsell, cross-sell, and renewal processes, including discovery, business case formulation, negotiations, and closing.

• Ensure precise forecast accuracy, pipeline hygiene, and commercial visibility through disciplined utilization of Salesforce, Trumpet, and other essential sales tools.

• Engage with multiple stakeholders, including economic buyers and executive sponsors, to expedite deal velocity and mitigate revenue risks.

• Base commercial decisions on quantified value and ROI, structuring multi-year agreements to enhance retention and ARR growth.

• Deliver executive presentations, demonstrations, and strategic discussions that effectively communicate the value of our platform to decision-makers.

• Gain a deep understanding of client business operations and contexts to facilitate the integration of Auror Core and its additional functionalities.

• Build and strengthen relationships with senior retail executives and leaders in Asset Protection / Loss Prevention.

• Lead strategic dialogues that connect Auror’s platform to enterprise priorities and measurable business impact, positioning Auror as a long-term partner.

• Manage client expectations and internal alignment, ensuring product requests, escalations, and commercial commitments are organized and strategically prioritized.

• Serve as an industry advocate, representing Auror at significant events and influencing the retail sector's approach to crime prevention.

• Collaborate with Account Executives during the pilot and initial deployment phases for Tier 1 clients.

• Assume complete commercial ownership following the initial contract.

• Develop 12–24 month expansion roadmaps that align with customer objectives.

• Remove obstacles and mitigate risks to ensure prompt deployment and growth.

• Work closely with Customer Success, who leads Business Reviews and value realization efforts.

• Collaborate with Product and Marketing to support strategic growth initiatives.

• Maintain accurate forecasting and disciplined pipeline management.

⛳️ Requirements

• Demonstrated experience in Enterprise Sales, including a proven track record of managing and expanding enterprise accounts.

• Proficiency in both English and Spanish (written and verbal) is essential for this position.

• Strong commercial acumen with experience in closing expansion and renewal agreements.

• Effective negotiator comfortable leading discussions on multi-year SaaS contracts.

• Executive presence with the capability to influence senior stakeholders effectively.

• Analytical and data-driven approach to developing account strategies.

• Self-motivated and highly organized, demonstrating disciplined pipeline management.

• Comfortable working in a dynamic, high-growth environment.

• Willingness to travel up to 30% of the time.

• Preferred: Experience in retail, Asset Protection, or Loss Prevention settings.

• Preferred: Experience working within a land-and-expand SaaS model.

🏝️ Benefits

• Competitive salary range: Depending on experience, between $130,000 - $155,000 (IC5) with a 60/40 split.

• Employee share scheme: You’ll own a part of a company making a significant impact!

• Flexibility: We are dedicated and outcome-focused, but recognize the importance of work-life balance. We encourage a healthy blend of both.

• Shorter work weeks (at full pay): Every employee enjoys Friday afternoons off, allowing an early start to the weekend and more time for personal enjoyment.

• Emphasis on mental and physical wellness: We prioritize health and provide policies to support your well-being, including Wellness Days and up to $500 for expert sessions annually.

• Comprehensive health care plan (Medical, Dental & Vision): Auror covers 100% of the individual health insurance plan costs with Anthem & Metlife.

• Family-friendly policies: We offer extensive paid parental leave—12 weeks for birth parents and 6 weeks for non-birth parents following birth, adoption, or surrogacy, available from day one for all Aurors.

• Personal development: We encourage our team to engage in courses, conferences, or events that enhance their skill sets.

• Team engagement: We host regular team lunches and social events, with most activities taking place during work hours.