Enterprise Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Grow our current customer base by introducing additional products and securing commitments from customers to increase their annual contract processing volumes.

• Conduct regular synchronization meetings with key clients and perform periodic check-ins with all customers in your portfolio.

• Facilitate rapid resolution of issues by collaborating with our customer support team to ensure customers consistently enjoy a strong experience.

• Achieve and maintain a monthly gross revenue retention (GRR) rate of over 95%.

• Collaborate with the sales team on high-value prospects to guarantee a seamless transition from sales to implementation and ongoing development.

• Keep precise records in the CRM (HubSpot), including meeting notes and stages of expansion deals.

• Work alongside the Head of Sales on upgrades and negotiations for larger accounts.

⛳️ Requirements

• Over 5 years of experience in enterprise account management with a demonstrated history of surpassing annual expansion quotas in a SaaS context.

• Proven success in engaging with C-suite customers and clients.

• Familiarity with selling in the fintech, regtech, and/or compliance software sectors.

• Highly receptive to coaching and possesses strong communication and organizational abilities.

• Excellent presentation and negotiation skills.

• Residing in the US, with willingness to travel for customer and company events.

🏝️ Benefits

• Offers Commission