Enterprise Account Executive

This is a fully remote position, open to applicants in United States.

📋 Description

• Take personal responsibility for managing a select portfolio of key enterprise accounts as a strategic advocate and advisor.

• Assist customers in navigating complex, organization-wide initiatives to enhance adoption and deliver measurable ROI.

• Leverage data, reporting, and case studies to narrate the TailorMed story and showcase the value generated for each account.

• Facilitate Executive Business Reviews and strategic planning meetings for premier accounts.

• Develop and refine TailorMed’s enterprise customer success strategy, engagement models, and value frameworks.

• Collaborate with Sales and Commercial Leadership to drive renewals, identify expansion opportunities, and ensure sustained account growth.

• Aid in intricate negotiations by effectively communicating customer value and outcomes.

• Proactively detect risks across the portfolio and mobilize cross-functional teams to safeguard retention.

• Over time, lead, mentor, and cultivate a growing team of Enterprise Customer Success leaders.

• Guide and mentor team members in executive presence, consultative engagement, and commercial acumen.

• Serve as the voice of enterprise customers within the organization, influencing product strategy and roadmap priorities.

• Partner with Product, R&D, Operations, and Executive Leadership to align customer requirements with corporate priorities.

• Design and enhance Customer Success processes, playbooks, and operating models to facilitate scalability.

• Implement new methods for customer engagement, value assessment, and team empowerment.

• Maintain extensive knowledge of TailorMed’s platform, healthcare trends, and enterprise best practices.

• Represent Customer Success in executive-level discussions and company-wide initiatives.

• Advocate for a customer-first mindset while balancing customer advocacy with commercial objectives.

⛳️ Requirements

• 10+ years of experience in Customer Success, Account Management, or Strategic Partnerships within a high-growth B2B SaaS environment; healthcare experience is preferred.

• Proven track record in leading and scaling Customer Success teams that support enterprise customers.

• Strong experience in managing complex enterprise accounts and engaging C-suite stakeholders.

• Demonstrated success in driving renewals, expansions, and revenue growth through value-driven partnerships.

• Experience in developing Customer Success strategies, engagement models, or operational frameworks.

• Strategic and analytical thinker with excellent executive communication skills.

• Comfortable collaborating with Product, R&D, and IT departments.

• Ability to lead through uncertainty and manage competing priorities effectively.

• Willingness to travel approximately 20% of the time.

🏝️ Benefits

• Competitive salary + equity

• Premium medical, dental, and vision insurance plans, along with a variety of voluntary and supplemental benefits, and 24/7 benefits access and support—effective from your first day of employment.

• 401(k) plan with a 4% employer match.

• Paid holidays, vacation, and sick leave.

• Six weeks of paid parental leave.

• Company-paid life insurance.

• New MacBook, along with all necessary equipment and technology to ensure your success in the role.