Enrollment Specialist – Health Outreach

This is a fully remote position, open to applicants in United States.

📋 Description

• Engage with patients who have shown interest in care, providing insights into Isaac Health’s services and offerings.

• Organize cognitive health screening initiatives.

• Collect medical histories from patients or their caregivers.

• Schedule and manage appointments.

• Support patients with technology-related inquiries and other questions.

⛳️ Requirements

• Exceptional verbal and written communication skills for effective engagement with patients, the medical team, and internal staff.

• A high degree of professionalism in communication, along with patience and a caring demeanor towards patients and their families.

• Proven experience in a call center environment, managing high volumes of outbound and/or inbound calls.

• Prior experience in telehealth is advantageous.

• Knowledge of Medicare and insurance concepts.

• Demonstrated proficiency in patient documentation, typing skills, and ensuring accuracy and completeness.

• Ability to navigate multiple systems and complete documentation concurrently during outbound calls.

• Strong overall tech-savviness and a quick aptitude for learning new software and systems.

• Proficiency with Google Office Suite.

• Experience working with the elderly population.

• Excellent organizational and management capabilities; highly systematic in tracking complex information flows.

• A strong ability to quickly understand and adhere to established workflows and mandatory scripting requirements.

• Comfort and proficiency in a remote office environment.

• Experience engaging with the elderly population with patience and empathy.

🏝️ Benefits

• Mission-driven impact: Contribute to shaping the future of the largest and fastest-growing online brain health care company globally.

• Build a platform that enhances the lives and well-being of hundreds of thousands, including individuals from historically underserved communities.

• Join a community of high achievers passionate about promoting brain health.

• Opportunity for development and growth: Access to clinician leadership for case consultations, ensuring you receive continuous support.

• Access to innovative technology to help deliver the highest quality of care to your clients.

• Opportunities for ongoing training and education.

• Remote-first model: Flexibility to choose your working hours and schedule.

• Ability to work virtually from anywhere in the United States.

• Culture and connectivity: Become part of a responsive and supportive team of clinical and operational management.

• Reduced administrative time for clinicians through ongoing technological advancements and automation.

• Fully integrated, data-enabled EMR with built-in clinical decision support and task management systems.

• Opportunity to engage in strategic development initiatives aimed at enhancing clinical quality, safety, and processes across the organization.