Enrollment Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Engage with prospective families through phone calls, text messages, and emails.

• Understand family objectives, address any concerns, and clarify the tuition-free K-12 online programs offered by My Virtual Academy.

• Follow up consistently on recruitment leads and keep the enrollment pipeline active.

• Address objections, respond to inquiries, and promote the benefits of online education.

• Cultivate customer relationships to enhance program adoption, retention, and ensure long-term student success.

• Build connections with prospective and current students and their parents throughout the enrollment process.

• Assist families in navigating the application process, documentation, eligibility assessment, and final approval.

• Collect, organize, and manage required documentation effectively.

• Evaluate program eligibility in accordance with district and program criteria.

• Provide timely responses to family inquiries.

• Collaborate with teams from School Partnerships, Pupil Accounting, and Teachers.

• Convey family feedback to internal teams to enhance the enrollment experience.

• Stay updated on My Virtual Academy programs and policies.

• Keep precise records in the Genius SIS and Salesforce CRM.

• Proactively resolve enrollment issues with initiative and accountability.

• Ensure adherence to organizational policies and procedures.

• Attend regular virtual meetings and check-ins.

⛳️ Requirements

• High school diploma required.

• Minimum of 1 year experience in a technical support or customer success role.

• Capability to master the SIS (Genius) and maintain organized records across SIS and CRM platforms.

• Excellent presentation and interpersonal skills for engaging with parents, students, and staff.

• Strong commitment to K-12 online education and improving graduation rates.

• Successful completion of physical examination, drug screening, and background check.

• Associate’s degree or higher is preferred.

• Background in K-12 education or edtech, including admissions, recruitment, youth development, or social services is preferred.

• Experience in sales, account management, or consultative customer success is preferred.

• Proficiency with Salesforce or a similar CRM is preferred.

• Proficiency in Microsoft 365 is preferred.

• Must have a reliable internet connection and a professional home workspace.

• Availability for one evening shift per week required.

• Must reside in the United States, excluding the Pacific Time Zone.

🏝️ Benefits

• Paid Time Off (PTO).

• Employee Assistance Program (EAP).

• IRA and wellness initiatives.

• Educational benefits available after one year.

• Paid volunteer hours.

• Opportunities for professional growth and ongoing training.

• Laptop and monitor will be provided.

• Fully remote work setup.

• Regular virtual meetings and check-ins.