Enrollment Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Engage in proactive outreach to potential program participants, managing a structured referral queue with professionalism and consistency.

• Present the program using clear, easily understandable language — highlighting tangible benefits without clinical terminology or excessive complexity.

• Establish rapport with older adults, including those who may be hesitant, confused, or reluctant to engage.

• Address common concerns and objections proactively with warmth and assurance.

• Secure all necessary verbal consents in the correct order — consent documentation is a critical compliance requirement; scheduling cannot proceed without it.

• Collect essential patient information during outreach calls and accurately record it in real-time across relevant systems.

• Complete and document a clinical intake questionnaire with prospective patients interested in enrolling in the program.

• Coordinate and schedule the patient's initial clinical appointment following successful enrollment.

• Accurately document all required information in real-time during and immediately after each patient call.

• Adhere to all consent and compliance protocols without exception — consent requirements must be strictly followed regardless of volume pressure or time constraints.

• Consistently, accurately, and thoroughly log all outcomes and pertinent patient details in program systems.

• Respond constructively to quality reviews, call coaching, and performance feedback — structured coaching is an essential and regular aspect of this role.

⛳️ Requirements

• Candidates must be located in Alberta, Canada and authorized to work in Canada without employer sponsorship.

• Experience in remote work with a proven track record of self-directed performance.

• At least 1 year of patient-facing healthcare experience (e.g., roles in medical clinic front office, patient registration, care coordination, enrollment, or telehealth outreach).

• Demonstrated outbound sales, conversion, or telephonic outreach experience.

• Proven ability to handle objections and close deals in a high-volume call environment.

• Capacity to maintain energy, friendliness, and professionalism throughout a full day of consecutive calls.

• Comfortable and effective in engaging with older adults, including those who may be skeptical or difficult to reach.

• Proficient in navigating multiple systems simultaneously during a live call — multi-screen proficiency is essential.

• Compliance-oriented — understanding the importance of process gates and not cutting corners under pressure.

• Metric-oriented mindset — tracks personal performance and follows through independently.

• A high school diploma or equivalent is required; an associate’s or bachelor’s degree is preferred.

• Builder mentality — identifying gaps, filling them, and documenting the process for others to replicate.

• Agile and adaptable — thrives in ambiguity and views a fast-changing environment as an opportunity rather than a challenge.

• Tech-savvy — adept at navigating multiple platforms during a live call; quick to learn new tools and disciplined about real-time documentation.

• Resilient problem-solver — proactive in finding solutions without waiting for ideal conditions.

• Low ego, high output — comfortable with detailed work while also engaging credibly in strategic discussions.

🏝️ Benefits

• Competitive Hourly Rate

• 100% Remote / No Travel Required

• 2 Weeks Accrued Vacation Per Year

• Holiday Pay for all Statutory Holidays, with Premium Pay for Holiday Hours Worked