Enrollment Sales Supervisor

📋 Description

• Lead Data-Driven Enrollment Operations: Leverage real-time performance dashboards, predictive dialer insights, and automated quality assurance reporting to pinpoint gaps and drive immediate enhancements — transforming data into actionable strategies before the day concludes.

• Inspire and Develop Top Talent: Conduct high-energy coaching sessions based on performance metrics. Utilize call analytics, conversion trends, and quality scores to create focused development plans that truly make a difference.

• Maximize Enrollment KPIs: Take ownership of utilization, dials, contact rates, conversion rates, and quality metrics — and tirelessly motivate the team to meet and surpass goals. Be well-acquainted with your metrics, understand your team, and achieve daily victories.

• Champion Technology Adoption on the Floor: Set the benchmark for team engagement with Nsight’s operational tools — including automated workflows, intelligent call routing, workforce management platforms, and quality assurance systems — ensuring every agent operates at peak performance.

• Strategic Enrollment Execution: Evaluate campaign data, lead pipeline composition, and outbound strategy effectiveness to identify trends early and launch initiatives that enhance connection and enrollment rates.

• Own Escalations: Address prospective enrollee concerns with urgency, empathy, and accuracy — safeguarding the Nsight brand at every interaction.

• Champion Process Excellence: Recognize workflow gaps, implement enhancements, and streamline operations to optimize speed-to-enroll and improve the patient experience.

• Optimize Remote Operations: Oversee daily schedules, coverage, and productivity within a fully remote team, ensuring efficiency and accountability through the effective use of workforce management tools.

⛳️ Requirements

• 5+ years of experience in a contact center, including 1–2 years in a team lead or supervisory capacity.

• Demonstrated success in leading remote teams to achieve high-performance results.

• Experience in a technology-driven contact center environment — including predictive dialers, automated quality assurance, workforce management platforms, or lead scoring systems — is highly preferred.

• Comfortable operating in a fast-paced, data-rich environment where technology informs operational decisions.

• Bachelor’s degree preferred (or equivalent leadership experience).

• Experience in the healthcare or SaaS industry is a significant advantage.

🏝️ Benefits

• 11 Paid Company Holidays annually

• Paid Time Off (PTO)

• Company-provided equipment

• Medical, Dental, Vision, and supplemental insurance options

• 401(k) Plan with 3.5% Company Match