Enrollment Manager

This is a fully remote position, open to applicants in Alabama.

📋 Description

• Oversees the enrollment team in a designated state or region to guarantee the delivery of exceptional service during the enrollment process for individuals self-directing their services and the associated referring entities.

• Develops leads and referrals for new participants and their staff.

• Fosters relationships with case managers, support brokers, independent facilitators, and other referring individuals and agencies to establish a robust referral network.

• Drives enrollments to meet company growth objectives within existing contracts by conducting presentations and meetings with case managers, external stakeholders, and participants.

• Maintains consistent and accurate communication with referrers and individuals being enrolled regarding the status of enrollments and current progress in the process.

• Assists the Directors of Business Development in exploring new opportunities within the market.

• Addresses issues and answers queries from staff and external customers to ensure a seamless and adaptable enrollment process.

• Ensures the Enrollment team is training new participants and their staff on utilizing the GT Caregiver App, other GT Tools, roles and responsibilities, and program-specific items.

• Provides daily guidance and communication to staff to ensure enrollment and processing-related calls are managed in a timely, efficient, and knowledgeable manner.

• Continuously evaluates processes and procedures; responsible for recommending methods to enhance operational efficiency and service to both internal and external customers.

• Manages staff, ensuring tasks are completed efficiently and effectively.

• Offers regular performance feedback and coaching to each direct report.

• Ensures employees receive the necessary training and resources to perform their duties effectively.

• Cultivates and maintains a high-quality work environment.

• Aids the Director in developing, analyzing, and implementing staffing, training, scheduling, and reward/recognition initiatives.

• Manages special or ongoing projects that are crucial for area/process improvements.

• Exercises appropriate judgment in communicating upward concerning departmental or employee concerns.

• Assists with the documentation and training of the DocuSign program and GT Enroll.

• Aids in the development and preparation of operational plans and reports on project status.

⛳️ Requirements

• Bachelor's degree preferred.

• High School Diploma or GED required.

• A minimum of 3 years of relevant experience.

• Exceptional written and verbal communication skills.

• Extensive experience in managing complex projects, demonstrating critical thinking and problem-solving abilities.

• Excellent organizational and administrative skills with a proven ability to meet deadlines through effective planning and organization.

• Demonstrated ability to manage work pressure with proficient time management skills.

• Proven ability to build positive relationships and communicate effectively with individuals from diverse backgrounds and abilities.

• Experience in initiating and maintaining a highly effective team.

• Proficient in the use of Microsoft programs and the Internet.

• Competent in Excel usage.

🏝️ Benefits

• Flexible paid time off.

• Competitive wages and benefits.

• Meaningful opportunities for professional development.