Enrollment Coordinator – CMA/RMA

This is a fully remote position, open to applicants in United States.

📋 Description

• Reach out to patients to present CCM and RPM services while outlining the benefits of the program.

• Assist patients during the enrollment and consent procedures.

• Accurately document all patient interactions and enrollment processes within EMR systems.

• Ensure adherence to CMS, HIPAA, and internal documentation protocols.

• Address patient inquiries regarding care coordination services and program expectations.

• Work in partnership with healthcare providers and internal teams to facilitate effective communication and patient transitions.

• Maintain organized workflows while achieving daily outreach objectives and follow-up responsibilities.

• Foster positive patient experiences through empathy, a professional demeanor, and effective communication.

⛳️ Requirements

• Active, nationally recognized CMA or RMA certification.

• Current Basic Life Support (BLS) certification.

• Demonstrated experience with CCM and/or RPM programs.

• Strong proficiency in EMR systems and Google Suite.

• A dedicated, HIPAA-compliant home office environment that is private and free from distractions.

• Excellent time management, organizational skills, and the ability to work independently.

• Outstanding verbal and written communication skills, with a strong sense of patient empathy.

• Previous experience in care coordination or transitional care management (Nice to Have).

• Solid understanding of CMS regulations, healthcare documentation, and quality reporting standards (Nice to Have).

• Bilingual proficiency in English and Spanish (Nice to Have).

🏝️ Benefits

• Health, dental, and vision insurance.

• 401(k) retirement plan.

• Paid time off.

• Consistent Monday–Friday schedule.

• Fully remote work environment.

• Opportunities for long-term growth in remote healthcare services.

• Supportive and collaborative team culture.