Enrollment Coach

This is a fully remote position, open to applicants in Alabama, +12 more states.

📋 Description

• Accountable for guiding prospective students from their initial inquiry through to registration/matriculation and ultimately becoming university students.

• Must be at ease with having phone activity and overall performance evaluated.

• Employ consultative sales methodologies to assist students and address any objections.

• Act as the main contact for prospective students, aiding them in navigating the enrollment process while delivering exceptional customer service throughout all interactions.

• Articulate the University’s distinctive value proposition in an engaging and personalized manner to all prospective students.

• Provide guidance to prospective students on appropriate programs aligned with their goals and experience.

• Clearly convey program requirements to prospective students.

• Establish and maintain an accurate roster of prospective students in the CRM to facilitate outreach record management.

• Offer regular insights to the Enrollment team regarding challenges, inquiries, and obstacles faced by students.

• Collaborate as part of the team dedicated to recruiting and enrolling students.

⛳️ Requirements

• Bachelor’s degree or an equivalent mix of education and experience.

• 1 to 3 years of relevant experience in admissions, coaching, customer experience, or sales.

• Outstanding interpersonal skills, capable of effectively engaging with a varied group of stakeholders.

• Experience in maintaining precise records in a CRM or other student databases.

• Ability to work independently with a high degree of initiative to achieve enrollment objectives.

• Strong time management and prioritization abilities.

• Comfortable with being evaluated based on enrollment targets and performance metrics.

• Ability to collaborate effectively as part of a team.

• Flexibility to thrive in a dynamic, growing, and evolving organization.

• Excellent communication skills, both written and verbal.

• Familiarity with consultative sales techniques.

🏝️ Benefits

• Health: Comprehensive medical, dental, and vision coverage with spending account options.

• Work-Life Balance: Remote work options, flexible schedules, half-day Fridays (biweekly), and generous time off, including paid holidays and a winter break.

• Financial Security: Life, disability, accident, legal, identity protection, and student debt support.

• Retirement: 403(b) plan with a Roth option, featuring a 3% non-elective contribution and up to a 6% match for a total employer contribution of 9%!

• Education: Tuition discounts for employees and their families, along with a Tuition Exchange program with partner universities.

• PSLF eligible employer.

• Wellness: Access to counseling services, a free Calm Health subscription, and year-round wellness programs.