Engineering Manager – Team Lead

This is a fully remote position, open to applicants in Florida, +7 more states.

📋 Description

• Lead, mentor, and develop a geographically distributed team of engineers focused on AI-driven workflows, LLM integration, digital voice agents, and cloud-native services.

• Oversee daily engineering operations, ensuring alignment with product roadmaps, client commitments, and high-quality standards.

• Provide technical guidance across the AI platform, encompassing agent orchestration, integrations, and real-time systems.

• Support and implement architectural decisions made in collaboration with the Chief AI Architect, ensuring solutions adhere to scalability, reliability, security, and compliance standards.

• Collaborate closely with Product Management to convert business and client needs into well-defined technical plans and deliverables.

• Work together with Customer Success teams to facilitate production deployments, resolve incidents, and drive continuous improvement.

• Establish and promote engineering best practices related to code quality, documentation, testing, observability, and release management.

• Recruit, onboard, and retain top-tier engineers while cultivating a culture of ownership, accountability, and continuous learning.

• Ensure teams prioritize their work effectively, manage technical debt, and balance rapid delivery with long-term platform health.

• Contribute to planning and executing multiple concurrent initiatives in a dynamic, client-facing environment.

⛳️ Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field.

• 6–10+ years of experience in AI, SaaS, or customer experience platforms; or a comparable combination of education and experience.

• Hands-on experience in integrating and operating AI voice technologies, including ElevenLabs or equivalent enterprise-grade speech generation platforms (TTS), and functioning within cloud-native systems, preferably AWS.

• Exceptional communicator capable of aligning technical teams with product objectives and operational realities.

• Proven experience in leading teams with modern software delivery practices, including sprint planning, backlog management, and release coordination.

• A demonstrated commitment to delivering high-quality results with speed, ownership, and a robust team culture.

• Experience with AI evaluation practices, including bias testing and risk assessment in production environments.

• Prior experience collaborating with geographically dispersed teams across the U.S., India, and Europe.

• Willingness to work outside standard business hours to meet client needs and support critical initiatives.

• Familiarity with contact center technologies such as Amazon Connect, Genesys, NICE, Talkdesk, or Five9 is preferred.

🏝️ Benefits

• Medical

• Dental

• 401k

• Life insurance

• Paid time off