Engineering Manager – Team Lead

This is a fully remote position, open to applicants in Florida, +7 more states.

📋 Description

• Lead, mentor, and develop a distributed team of engineers focused on AI-driven, LLM integrated workflows, digital voice agents, and cloud-native services.

• Oversee daily engineering operations, ensuring adherence to product roadmaps, client commitments, and quality benchmarks.

• Provide technical guidance across the AI platform, covering areas such as agent orchestration, integrations, and real-time systems.

• Support and implement architectural decisions made in collaboration with the Chief AI Architect, ensuring that solutions adhere to scalability, reliability, security, and compliance standards.

• Collaborate closely with Product Management to convert business and client requirements into precise technical plans and deliverables.

• Work alongside Customer Success teams to facilitate production deployments, incident resolution, and ongoing improvements.

• Establish and promote engineering best practices concerning code quality, documentation, testing, observability, and release management.

• Recruit, onboard, and retain top-tier engineers while nurturing a culture of ownership, accountability, and continuous learning.

• Ensure that teams are effectively prioritizing tasks, managing technical debt, and balancing speed with the long-term health of the platform.

• Contribute to the planning and execution of multiple concurrent initiatives in a dynamic, client-facing environment.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related discipline.

• 6–10+ years of experience in AI, SaaS, or customer experience platforms; or a comparable combination of education and experience.

• Practical experience in integrating and operating AI voice technologies, including ElevenLabs or similar enterprise-grade speech generation platforms (TTS) and functioning within cloud-native systems, preferably AWS.

• Excellent communicator capable of aligning technical teams with product objectives and operational realities.

• Proven experience in leading teams employing modern software delivery methods, including sprint planning, backlog management, and release coordination.

• Strong commitment to delivering high-quality results swiftly, with a sense of ownership and a robust team culture.

• Familiarity with AI evaluation practices, including bias testing and risk assessment in production environments.

• Previous experience working with geographically dispersed teams across the U.S., India, and Europe.

• Availability to work outside standard business hours to meet client needs and support critical initiatives.

• Preferred experience with contact center technologies such as Amazon Connect, Genesys, NICE, Talkdesk, or Five9.

🏝️ Benefits

• Medical

• Dental

• 401k

• Life insurance

• Paid time off