Engineering Manager, Systems Reliability Engineering

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and cultivate a high-performing Store Platform Engineering team.

• Drive excellence in engineering, mentor talent, and align with business priorities.

• Define and implement the roadmap for store technology platforms, covering endpoint management, device lifecycle management, platform modernization, and global technology standards.

• Promote automation, self-service, and AI-driven solutions to enhance operational efficiency, scalability, and support experiences across the retail landscape.

• Collaborate with Retail Operations, Product, Infrastructure, Security, Reliability Engineering, and other key stakeholders.

• Provide secure, reliable, and user-friendly technology platforms that support store associates and enhance customer experiences globally.

• Establish governance in engineering, manage vendor relationships, and set platform standards.

• Enhance reliability, consistency, and long-term operational performance.

• Report directly to the Senior Manager of SRE & Platform Engineering.

⛳️ Requirements

• 10-12 years of experience in Platform Engineering, Endpoint Engineering, Retail Technology, or Enterprise Technology environments.

• Proven experience in leading and developing technical engineering teams within large-scale, distributed settings.

• Strong proficiency in endpoint management, device lifecycle management, and retail technology platforms.

• Demonstrated experience in delivering automation, self-service, platform modernization, and technology standardization initiatives.

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.

• Engineering Leadership skills encompassing Strategy, Delivery, Talent Development, and Governance.

• Expertise in Endpoint & Device Engineering (Intune, Workspace ONE, SCCM, Endpoint Management).

• Familiarity with Store Technology Platforms (POS, Store Systems, Retail Infrastructure).

• Knowledge in Platform Engineering (Modernization, Standardization, Lifecycle Management).

• Experience with Automation & AI (Copilot, Self-Service, AI Solutions, Automation).

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and career growth.

• Flexible work environment and work-life balance initiatives.

• Employee discounts on products and services.