Engineering Manager – Quality and Delivery

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the engineering execution for onboarding new clients onto the healthcare payer platform.

• Take charge of sequencing, staffing, dependencies, and commitments for customer implementations.

• Identify delivery risks and clarify scope and quality tradeoffs.

• Collaborate with Product, Implementation, and Customer Success teams on onboarding commitments.

• Manage production health, incident responses, root cause analyses, and implement durable fixes.

• Minimize recurring defects and escalations through proactive measures.

• Enhance observability, alerting, and operational preparedness.

• Balance customer-driven initiatives with technical investments and platform sustainability.

• Deliver the team's platform integration tasks as the product integrates into a broader ecosystem.

• Execute the Azure-to-AWS migration scope following established architecture and DevOps practices.

• Ensure availability and customer experience throughout migration and integration changes.

• Set and uphold standards for code reviews, testing, CI/CD, automated testing, and release practices.

• Guarantee proper management of sensitive customer and healthcare data, including access controls and audit trails.

• Highlight technical debt and negotiate its reduction in the face of delivery pressures.

• Create and sustain AI-assisted development practices for coding, testing, review, debugging, and documentation.

• Guide AI tool usage with repository instructions, prompt practices, and CI checks.

• Mentor engineers on effective AI application and assess the success of these practices.

• Recruit, onboard, and retain engineering talent.

• Provide direct feedback, manage underperformance, delegate responsibilities, and foster the development of engineers.

⛳️ Requirements

• 8+ years of experience in software engineering.

• 3+ years of experience managing engineering teams with direct responsibility for delivery, hiring, performance, and development.

• Proficient in independently reviewing designs and code.

• Capable of reasoning about API and data boundaries.

• Skilled in evaluating migration and reliability tradeoffs.

• Able to challenge engineers on technical decisions.

• Proven track record of reliable delivery against external commitments and deadlines.

• Experience in operating a production system with real customers, encompassing incident response, quality management, and customer-impacting escalations.

• Hands-on experience with AI-assisted development tools and a perspective on effective team utilization.

• Preferred: Experience working across AWS and Azure, including multi-cloud or cross-cloud migration projects.

• Preferred: Background in delivering enterprise B2B SaaS with implementation or onboarding cycles.

• Preferred: Familiarity with regulated or sensitive data.

🏝️ Benefits

• Base salary range of $150,289.00 - $225,434.00 per year.

• Total rewards compensation in addition to base salary.

• Inclusive work environment.

• Collaborative success.