Engineer III, Field Service – LCMS

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Execute on-site installations, maintenance, repairs, qualifications, and validations of Chromatography and Mass Spectrometric systems.

• Expertly utilize customer management software to manage service calls, oversee parts inventories, and fulfill job tasks.

• Assess examination and assessment results to determine the root cause of issues, proposing fixes, substitutions, or alternative solutions.

• Collaborate with engineering, customer service, and other teams to facilitate prompt problem resolution.

• Review Chemistry reports related to technical issues to recommend changes that prevent future occurrences.

• Act as a communication bridge between the customer and the company to ensure optimal service delivery.

• Create and lead training sessions on the safe operation of equipment and demonstrate skills to trainees.

⛳️ Requirements

• A Bachelor's Degree in chemistry or a related discipline is mandatory.

• Preference will be given to candidates with a minimum of 3 years of hands-on experience as a Service Engineer, particularly with analytical instrumentation, or over 3 years of relevant industry experience.

• Familiarity with Chromatography and Mass Spectrometry instrumentation is highly desirable.

• Excellent communication skills and the ability to cultivate positive relationships with customers are essential.

• Capability to prioritize service requests while producing clear and succinct documentation.

• A clean driving record is required.

🏝️ Benefits

• A selection of national medical and dental plans, along with a national vision plan, including health incentive programs.

• Employee assistance and family support programs, which encompass commuter benefits and tuition reimbursement.

• A minimum of 120 hours of paid time off (PTO).

• 10 paid holidays each year.

• Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave).

• Coverage for accident and life insurance.

• Short- and long-term disability benefits in accordance with company policy.

• Retirement and savings plans, including our competitive 401(k) U.S. retirement savings plan.

• Employees’ Stock Purchase Plan (ESPP) provides eligible employees the chance to buy company stock at a discounted rate.