Engagement Technician

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Delivering an outstanding customer service experience daily in a phone-based setting.

• Managing a substantial volume of incoming calls from existing patients and acting as an ExactCare expert to address their inquiries.

• Making outbound calls to patients to create, update, or maintain their medication profiles.

• Providing effective support for patient inquiries over the phone.

• Navigating current case queues to resolve patient care issues.

• Acting as a liaison between clinical pharmacists and other healthcare professionals on behalf of patients.

• Executing claim adjudication and auditing tasks such as prior authorizations, billing, and eligibility checks.

• Collecting patient balances when owed.

• Keeping patient records meticulously with a strong emphasis on detail and confidentiality.

• Utilizing comprehensive drug knowledge to effectively handle prescription authorizations, clarifications, or transfers.

• Accurately retrieving all prescription information and confirming through physician calls.

• Entering a significant volume of data; processing prescription information with both speed and accuracy.

• Conducting welcome calls to newly onboarded patients and establishing a trusted point of contact.

• Collaborating with technicians and pharmacists to ensure successful onboarding of new patients to ExactCare.

• Thriving in a high-volume, fast-paced environment to support ExactCare’s nationwide patient base.

• Representing AnewHealth’s Core Values in all communications and interactions.

⛳️ Requirements

• High school diploma or GED.

• Certification from the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) and maintaining current certification.

• Must hold a pharmacy technician registration with the State Board of Pharmacy.

• Age requirement: 18 years or older.

• Prior experience in a pharmacy environment.

• Comfort in a phone-based work environment.

• Ability to work independently.

• Self-motivated with a goal-oriented mindset.

• Exceptional customer service abilities; adept at addressing the needs of doctors’ offices, pharmacists, and patients over the phone.

• Comprehensive knowledge of pharmaceuticals.

• Understanding of pharmacy billing processes.

• Familiarity with appropriate procedures for taking prescriptions, clarifications, and transfers, including effective written and verbal communication.

• Proficiency in utilizing computer equipment, technology, and navigating multiple software programs for medication authorizations, clarifications, and/or transfers.

• Strong skills in prioritization and organization.

• Commitment to maintaining a high level of confidentiality.

• Passion for helping individuals and enhancing their lives.

• Ability to handle objections effectively.

• Capacity for critical thinking and documenting relevant details in a compliant manner with state and federal regulations.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Flexible spending options.

• Company-paid life insurance.

• Short-term disability coverage.

• Voluntary benefits available.

• 401(k) plan.

• Paid Time Off.

• Paid holidays.