Engagement Specialist I

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Interact with potential patients and caregivers seeking details about the FreedomCare program.

• Guide interested individuals towards enrollment with FreedomCare.

• Gather and verify necessary information for the sign-up process.

• Establish lasting relationships and enhance customer engagement.

• Recognize opportunities to elevate the customer experience.

• Handle a high volume of inbound and outbound calls promptly.

• Achieve personal and team-based qualitative and quantitative objectives.

• Respond to incoming inquiries via phone, social media, website, and other platforms.

• Follow up on prior discussions and reconnect with individuals needing additional support.

• Initiate the intake process for interested patients.

⛳️ Requirements

• A minimum of 1 year of demonstrated sales experience.

• Bilingual in Spanish (mandatory).

• Proficiency in multitasking, prioritizing, and effective time management.

• Knowledge of CRM systems and practices.

• Excellent phone and verbal communication skills, coupled with active listening abilities.

• Strong customer orientation and adaptability to varied personality types.

• Experience in insurance, healthcare, or call center environments (preferred).

🏝️ Benefits

• Competitive salary.

• Health insurance benefits.

• Retirement savings plans.

• Wellness initiatives.

• Enjoyable company events.

• Continuous learning opportunities for career advancement.

• Supportive and diverse workplace.