Engagement Manager, French Speaking

This is a fully remote position, open to applicants in Germany.

📋 Description

• Serve as the main point of contact for customers utilizing Guidewire’s products.

• Assist customer teams in ensuring their implementation aligns with best practices and business goals.

• Track progress, identify risks, and support customers through critical delivery milestones.

• Establish trusted relationships with customer stakeholders across claims, policy, billing, underwriting, and operations.

• Collaborate with customer leadership and internal teams to jointly create roadmaps that facilitate long-term objectives.

• Lead strategic discussions that connect Guidewire capabilities with customer business priorities.

• Collaborate with internal teams—Product, Sales, Cloud Operations, and Support—to ensure coordinated execution.

• Direct customers to valuable resources such as training, communities, documentation, and expert support.

⛳️ Requirements

• Proficient in written and spoken French is mandatory; additional languages are advantageous.

• Expertise in insurance, with comprehensive knowledge of at least one market in the region (France, Belgium, Spain, Italy).

• Background in customer-facing roles within software delivery, consulting, or transformation.

• Experience in the P&C insurance sector—familiarity with claims, underwriting, policy, or billing processes.

• Knowledgeable about enterprise software implementation cycles or digital transformation initiatives.

• Capable of quickly building rapport and influencing stakeholders toward common goals.

• Formal training or certifications in project management or change management are preferred.

🏝️ Benefits

• Health insurance.

• Professional development opportunities.