Engagement Manager, Ed-Tech

This is a fully remote position, open to applicants in Illinois, +2 more states.

📋 Description

• Become proficient in all ClassLink products.

• Offer strategic and technical insights regarding the utilization and expansion of the ClassLink product suite.

• Foster relationships with existing customers within the designated territory through onsite meetings, phone calls, emails, SWAG mailings, etc., to enhance adoption and utilization of ClassLink.

• Execute all account management responsibilities including proactive customer outreach, annual client review meetings, quoting, renewal communications, etc.

• Act as the education and product authority to aid customers in understanding ClassLink.

• Confidently perform ClassLink demonstrations both virtually and at conferences.

• Facilitate the development of positive relationships between ClassLink and key partner organizations.

• Ensure customer retention year-over-year and assist with negotiations regarding renewal fees as necessary.

• Organize regional and virtual user group events for current and prospective customers.

• Participate in conferences and events within assigned territories, interacting with potential and existing customers.

• Keep internal documentation updated for each customer.

• Utilize provided tools to assess customer health and take action when necessary.

• Maintain high standards of customer satisfaction and overall health.

• Deliver experiences that promote customer retention.

⛳️ Requirements

• Administrator-level experience with ClassLink.

• Experience with diverse rostering.

• Exceptional verbal and written communication abilities.

• Outstanding interpersonal and customer service skills.

• Proficient sales and customer service capabilities.

• Strong organizational skills and meticulous attention to detail.

• Excellent time management skills with a demonstrated ability to meet deadlines.

• Robust analytical and problem-solving skills.

• Strong supervisory and leadership qualities.

• Capacity to prioritize tasks and delegate appropriately.

• Ability to thrive in a fast-paced and occasionally stressful environment.

• Proficient in Microsoft Office Suite or similar software.

• Experience presenting in virtual and online settings.

• Strong project management abilities and adaptability when necessary.

• Self-motivated individual capable of working independently.

• Bachelor's degree.

• Over 3 years of experience in a senior consultative or account management role.

• Background as a technology leader in a district office.

• Extensive knowledge of the K-12 ed-tech marketplace.

• Unwavering commitment to enhancing classroom learning and pedagogy.

🏝️ Benefits

• Generous Paid Time Off: 4+ weeks of vacation and over 13 paid holidays.

• Parental Leave: 12 weeks fully paid for all parents.

• Retirement: 401(k) plan with 0.5:1 company match.

• Comprehensive Health Coverage: Medical, dental, and vision insurance plans.

• Insurance: Company-paid life, short-term disability, and long-term disability insurance, along with voluntary options such as supplemental life, accident, and pet insurance.

• Volunteer Time Off: Opportunity to give back through ClassLink Cares paid volunteer days.

• Lifelong Learning: Tuition reimbursement for ongoing education.

• Growth & Development: Coaching and internal programs aimed at supporting career and personal advancement.

• Supportive Culture: A work environment that values curiosity, compassion, and continuous learning.

• Connection & Community: Annual company retreats and team events with enthusiastic, engaging colleagues.