Engagement Manager

📋 Description

• Oversee multiple simultaneous projects while coordinating teams across both onshore and offshore locations.

• Foster a collaborative environment that promotes teamwork and the sharing of knowledge.

• Exemplify solutions-oriented leadership.

• Create detailed internal and customer-facing project documentation, including Jira backlogs, weekly reports, risk assessments, and Gantt charts.

• Guarantee timely project delivery within defined scope and budget for several concurrent initiatives.

• Track key performance indicators related to schedule compliance, profit margins, and customer satisfaction.

• Conduct project closure activities, incorporating lessons learned and improvements to processes.

• Recognize opportunities for up-selling and cross-selling in collaboration with the engagement team.

⛳️ Requirements

• 5–8+ years of experience managing mid-to-large or complex projects independently.

• Bachelor’s degree in engineering, computer science, or a related field is preferred.

• PMP, Agile, or other relevant certifications are strongly preferred.

• Knowledge of Professional Services Automation tools (PSA), preferably Certinia.

• Proven ability to lead and develop consulting teams and maintain customer relationships.

• Strong history of effective communication and collaboration skills when working with cross-functional teams (sales, sales engineering, support, legal, and HR).

• Exceptional analytical, problem-solving, and presentation skills.

🏝️ Benefits

• Medical, dental, and vision benefits.

• Paid time off.

• 401(k).

• Stock option grant.

• Eligibility for annual bonuses.