Engagement Manager

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee one or more small to medium-sized projects or assist the Implementation Manager with larger initiatives.

• Take responsibility for specific functions within the project, including risk and issue management or reporting, and occasionally lead projects from start to finish.

• Engage in the creation or provide input for project initiation documentation, delivery strategy, and internal program review for approval.

• Execute projects within the defined budget, scope, and timeline; manage risks and issues; ensure the quality of deliverables and documentation; and apply suitable delivery practices and methodologies.

• Develop communication plans, facilitate meetings and forums, and set up project infrastructure for information dissemination among teams and stakeholders.

• Create or contribute to the project budget and resource forecasts, monitor delivery against the budget, and proactively manage issues and changes alongside the account lead.

• Participate in initiatives aimed at enhancing our delivery practices and the overall CSG.

⛳️ Requirements

• A Bachelor’s degree or equivalent professional experience.

• At least 1 year of experience in project management and/or service delivery.

• Strong communication and interpersonal skills, enabling the establishment of rapport with clients and internal stakeholders at all levels.

• Proficient in Microsoft Office applications - Word, Excel, and PowerPoint.

• Flexible schedule availability covering either 6:00 a.m.–3:00 p.m. BRT or 10:00 a.m.–7:00 p.m. BRT, with approximately 50% of hours adjustable between these shifts based on business and client requirements.

• Eligibility to work in a Brazil-based CLT contract position.

• Proficient in reading, writing, speaking, and understanding English in a business context.

🏝️ Benefits

• Work from Home.

• Employee Belonging Groups.

• Healthcare benefits including Dental, Medical, and Vision.

• Paid Vacation, Volunteer, and Holiday Time Off.

• And so much more!