Engagement Manager

📋 Description

• Optimize value, retention, and growth throughout the entire customer lifecycle.

• Assist in creating, innovating, and advancing customers' strategies for security, performance, or media delivery.

• Achieve innovative results for customers by fostering efficient relationships, demonstrating business acumen, and maintaining operational focus.

• Act as the strategist and technical advisor to architects and technology leaders of Akamai's premium clientele.

• Collaborate with Sales and pre-sales teams to provide recommendations that enhance the adoption of Akamai's products and services.

• Enhance customer satisfaction, retention, and growth by aligning with the customer's needs and business objectives.

• Serve as the primary point of contact for the customer and lead the account team to ensure customer success.

• Address escalations when various program management challenges arise and implement operational improvements to reduce future risks.

• Guarantee customer success by understanding their requirements, utilizing best practices, and offering services that fulfill customer needs.

⛳️ Requirements

• Be a passionate customer advocate dedicated to delivering technical solutions.

• Exhibit experience in a customer-facing position within the Information Technology sector.

• Possess knowledge of internet network technologies, application and web security, web performance, or media-related technologies.

• Showcase strong communication skills and an ability to build trustworthy relationships with customers at various levels.

• Be a collaborative team player who can prioritize and solve problems in a rapidly changing environment.

• Have experience in Program or Project management within a cross-functional and technical team.

🏝️ Benefits

• We support your health, well-being, finances, and life beyond work. See our benefits.

• FlexBase adapts to your job's needs.

• Akamai's FlexBase program is yet another way we demonstrate our commitment to providing employees with an outstanding workplace experience. It's not about dictating where employees work; it's about empowering them to perform their best work.

• We trust our exceptional employees to work in ways that best suit them: at home, in an office, or a blend of both.