Energy Efficiency Program Delivery Analyst

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Act as the main liaison for vendors, contractors, utility partners, and internal teams, fostering robust, trust-based relationships that encourage program participation and sustained engagement.

• Facilitate vendor onboarding, training, and continuous engagement, ensuring a thorough understanding of program requirements, tools, and processes.

• Propel project progress through proactive communication, coordination, and follow-up, aiding projects in moving smoothly from opportunity to completion.

• Assist customers and vendors during the application process, working to eliminate obstacles, resolve issues, and guarantee timely submissions.

• Balance external engagement with internal coordination, ensuring alignment between vendors, program requirements, and internal teams.

• Provide reports on project and program activities, maintain trackers and databases, and ensure data accuracy and visibility across systems.

• Create and manage vendor-facing communications, including program updates, outreach emails, and educational materials.

• Identify process gaps, inefficiencies, or recurring issues, and suggest practical improvements to enhance program operations and scalability.

• Collaborate across functions with program management, engineering, software, data, and marketing teams to enhance workflows, reporting, and program delivery.

• Adapt swiftly to changing program needs, market conditions, and client priorities while maintaining a high level of responsiveness and accountability.

• Other responsibilities as assigned.

⛳️ Requirements

• Bachelor's degree in Environmental Science, Business, Marketing, Communications, Economics, Engineering, or a related field, or equivalent professional experience.

• Approximately 3+ years of experience in energy efficiency programs, account management, customer success, outreach, project coordination, or a related field.

• Excellent relationship-building and communication skills with the ability to engage effectively with vendors, clients, and internal teams.

• Proven ability to advance work through organization, follow-up, and problem-solving.

• Comfortable balancing people-facing responsibilities with administrative, operational, and process-oriented tasks.

• Strong attention to detail and the capability to manage multiple priorities in a fast-paced environment.

• Experience utilizing spreadsheets, program portals, or CRM-type systems.

• Ability to identify inefficiencies and contribute to process enhancements.

• Passion for sustainability, clean energy, and making a significant impact.

• Valid U.S. driver's license and willingness to travel locally as needed.

🏝️ Benefits

• Three weeks of paid vacation annually.

• Paid holidays.

• 401(k) retirement plan with employer match.

• Medical, dental, and vision coverage.

• Parental leave.

• Employee assistance program.

• Commuter benefits.

• Additional supplemental offerings.