Endpoint System Engineer

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Take responsibility for the health, performance, and compliance of endpoint environments within customer settings.

• Oversee and sustain endpoint management platforms (MDM/RMM), such as Intune and NinjaOne.

• Monitor and uphold endpoint health, patching, and compliance, ensuring effective deployment and remediation of OS and application updates.

• Investigate and resolve issues related to endpoints, including performance, configuration, and policy enforcement challenges.

• Create and manage investigations for recurring or complex endpoint issues.

• Develop, test, and maintain scripts and automation (preferably PowerShell) to enhance endpoint management and operational efficiency.

• Build and sustain integrations between endpoint management tools and other systems (e.g., ITSM, monitoring platforms).

• Work collaboratively with infrastructure and support teams to address cross-system issues that affect endpoints.

• Maintain standards, policies, and documentation related to endpoint configuration.

• Engage in change management processes for updates and deployments related to endpoints.

• Identify and execute improvements to endpoint management, automation, and operational workflows.

⛳️ Requirements

• Over 10 years of experience in IT.

• Must be fluent in English.

• 3 to 6 years of experience in supporting endpoint management within an MSP, enterprise IT, or similar environment.

• Familiarity with endpoint management platforms (e.g., Microsoft Intune, other MDM solutions).

• Experience with RMM tools (e.g., NinjaOne or comparable platforms).

• Knowledge of Microsoft 365 / Entra ID device management.

• Proficiency in Windows endpoint administration and lifecycle management.

• Strong troubleshooting and analytical capabilities related to endpoint systems.

• Experience with patch management processes and tools.

• Familiarity with virtualization platforms (VMware, Hyper-V, etc.).

• Experience working within ticketing systems and structured support procedures.

• Strong scripting abilities (PowerShell preferred) for automation and tooling purposes.

• Excellent documentation and communication skills.

• Preferred certifications include VMware VCP, Microsoft, or cloud infrastructure credentials.

• Certifications related to Microsoft, endpoint management, or cloud technology are desirable.

• Experience in a Managed Service Provider (MSP) setting with familiarity in ITIL-based service delivery models.

• Extensive knowledge of enterprise infrastructure technologies, such as VMware vSphere, Cisco UCS, and Citrix Virtual Apps and Desktops (CVAD).

🏝️ Benefits

• Options for remote work.