Enablement Content Creator

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop internal DEO training resources, including onboarding modules, training curricula, workflow guides, and standard operating procedures (SOPs).

• Create customer-facing training materials, feature walkthroughs, exercise preparation guides, and enablement videos.

• Produce slicksheets, quick-start guides, job aids, and visual reference materials for customer commands.

• Ensure that customer-facing content is accurate, aligns with brand standards, and receives approval through quality assurance and marketing review.

• Keep internal content updated as the product evolves and insights from the field are gathered.

• Collaborate with the Marketing team to ensure brand alignment, visual standards, terminology, and content distribution strategy.

• Own and implement quality assurance review practices across all content outputs.

• Partner with the Product team to align content readiness with capability release timings for customer delivery.

• Oversee a content production calendar in conjunction with the DEO Manager.

• Coordinate with DEO for the monthly content synchronization schedule.

• Maintain an organized, version-controlled, and accessible DEO content library.

• Identify gaps in the content library and propose production plans to address them.

• Capture and direct training-generated leads to Sales and Customer Relations for follow-up.

⛳️ Requirements

• Proficient in video production and editing using Camtasia, Adobe Premiere, or similar software.

• Strong project management capabilities, including the ability to manage multiple content tracks, meet deadlines, and communicate status proactively.

• Exceptional written communication skills for scripts, job aids, quick-start guides, slide decks, and walkthroughs.

• Experience collaborating with subject matter experts to transform raw input into polished deliverables.

• Ability to work independently in a remote setting while effectively collaborating with various teams.

• Secret Security Clearance is required.

• Preferred experience in producing professional-quality training, enablement, or marketing content.

• Strong visual design skills using Figma, Adobe Creative Suite, or similar tools are preferred.

• Familiarity with brand and quality assurance standards, as well as experience coordinating content review and approval, is preferred.

🏝️ Benefits

• Equity offerings.

• Flexible work hours.

• Unlimited paid time off (PTO).

• Health, dental, vision, and life insurance coverage.

• 401(k) plan with company matching.

• 8 weeks of parental leave at 100% compensation, regardless of state.

• Annual company summit trips.

• $1,000 per year home office budget.