EMR System Analyst

This is a fully remote position, open to applicants in Florida.

📋 Description

• Act as the subject matter expert on eClinicalWorks, serving as a resource for providers, clinic personnel, and leadership.

• Oversee the administration, configuration, maintenance, and optimization of the eClinicalWorks EMR system.

• Establish new clinic sites, facilities, programs, providers, users, and interfaces.

• Conduct testing for patches, upgrades, and new software releases.

• Provide user support for the EMR, troubleshoot issues, resolve errors, and manage support tickets.

• Monitor system performance and suggest enhancements.

• Evaluate clinical and administrative workflows, and create documentation, user guides, training materials, and standard operating procedures.

• Train both new and existing users of the EMR system.

• Configure and manage alerts, reminders, and decision-support rules within the Clinical Rules Engine.

• Assist with EMR implementations, application rollouts, data migrations, go-live activities, and backup/recovery processes.

• Develop and maintain dashboards for quality metrics and provider performance analysis.

• Manage clinical program data and reporting infrastructure for UDS, HEDIS, OSHPD, and various other agencies.

• Create custom reports and dashboards tailored to clinical, operational, financial, and quality requirements.

• Utilize advanced analytics and present findings to relevant stakeholders.

• Facilitate billing workflows, claims routing, and integrations with laboratories, registries, and HIE/QHIN networks.

• Support the configuration, rollout, and user adoption of AI technology within the EMR system.

• Coordinate EMR projects, manage timelines, communicate with stakeholders, and maintain vendor relationships.

• Ensure compliance with HIPAA and other healthcare regulations, including audits and risk assessments.

• Travel to clinics as necessary and perform additional assigned duties.

⛳️ Requirements

• High School diploma or equivalent is required; an Associate’s or Bachelor’s degree is preferred.

• A minimum of 5 years of experience with EMR systems.

• Background in healthcare, particularly with EMR/EHR system administration and support.

• Experience with eClinicalWorks (eCW) is required; experience with Athena is preferred.

• Familiarity with quality measures and value-based care initiatives (HEDIS, ACO, UDS, MIPS), including MIPS Dashboard and eCW Community mapping.

• Proficient in working with EMR interfaces and integrations, including lab companies and HIE/QHIN.

• Experience in supporting data migration, EMR implementations, and go-live events.

• Knowledge of eCW billing workflows, configuration, and claims routing.

• Understanding of clinical workflows and operations within healthcare settings.

• Familiarity with role-based security and HIPAA regulations.

• Proficient in Google Suite (Drive, Docs, Sheets, Slides).

• Strong analytical, troubleshooting, and problem-solving capabilities.

• Excellent written, verbal, and interpersonal communication skills; comfortable interacting with internal and external stakeholders, including providers and health plans.

• Demonstrated ability to work both independently and collaboratively in cross-functional teams with minimal supervision.

• Exceptional organizational, time-management, and attention-to-detail skills; capable of managing multiple priorities effectively.

• Proven ability to handle sensitive data with confidentiality and uphold professionalism.

• Strong presentation skills.

• Physical ability to sit, stand, walk, and move freely for prolonged periods, including climbing stairs when necessary.

• Ability to bend, stoop, kneel, squat, twist, reach, and pull as required for specific tasks.

• Willingness to travel to clinical sites or vendor locations and provide on-call support when needed.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance.

• Retirement savings plan with employer matching.

• Paid time off and holiday leave.

• Opportunities for professional development and training.

• Supportive work environment with a focus on work-life balance.