Employee Services Coordinator – Onboarding

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee pre- and post-hire processes with appropriate guidance.

• Address employee inquiries promptly and accurately, escalating issues when necessary.

• Manage urgent requests while effectively multitasking across various concerns.

• Establish and nurture relationships with customers, stakeholders, and onshore partners.

• Offer support and guidance for pre- and post-hire activities.

• Uphold standards of customer service, confidentiality, quality, SLA, process, policy, audit, and regulatory compliance.

• Administer electronic personnel files and document storage in accordance with established protocols.

• Utilize HR systems such as Workday, SmartRecruiters, and Employee Center.

• Interpret and clarify company policies while addressing inquiries.

• Contribute to the maintenance of SOPs/DTPs and initiatives for continuous improvement.

• Provide feedback for incident reports to aid in issue investigation and enhance processes.

⛳️ Requirements

• A bachelor's degree is preferred.

• At least 2 years of relevant professional experience in Human Resources Services within a Shared Services/BPO environment.

• Intermediate competency in MS Office applications.

• Basic understanding of Human Resources Processes and Operations.

• Experience with HR systems, ideally Oracle and Workday.

• Willingness to work a midshift schedule and be onsite 3 days a week.

• Strong communication and collaboration skills with both internal and external clients.

• Capacity to foster positive customer relationships and respond effectively to client needs.

• Detail-oriented approach to reports, tasks, and documentation.

• Ability to resolve basic process issues and propose suitable solutions.

🏝️ Benefits

• Medical, dental, vision, life, AD&D, and disability insurance.

• Paid time off.

• Leaves of absence.

• Voluntary benefits.

• Employee perks.

• Flexible work arrangements.

• Resources for well-being.

• Employee assistance program.

• Business travel insurance.

• Recognition awards for service.

• Award-winning training and development initiatives.

• Resources to enhance technical expertise and leadership capabilities.