Employee Experience Specialist – APAC

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Serve as the primary contact for employee inquiries through the ticketing system, particularly regarding onboarding and HR support throughout the APAC region.

• Refer medium- and high-complexity issues to the appropriate internal teams (EX, Payroll, Legal) as necessary.

• Foster strong, professional communication with employees to ensure a seamless experience.

• Facilitate onboarding workflows for new hires across APAC, ensuring adherence to compliance and coordination with both internal teams and external partners.

• Assist with coordination related to mobility (e.g., relocations, document management, employment documentation).

• Ensure that onboarding documentation and procedures meet APAC-specific requirements.

• Oversee open tickets, guaranteeing timely responses and proper prioritization.

• Maintain up-to-date records across platforms such as Monday.com, Dropbox, and HRIS.

• Help organize internal documentation and training materials under the supervision of the EX Manager.

• Support operational tasks and process execution to facilitate smooth daily workflows.

• Identify trends in employee inquiries and offer insights for enhancing processes and documentation.

• Assist with EX team projects and initiatives as required.

• Collaborate closely with the Employee Experience team on routine tasks and projects.

• Cultivate strong working relationships with cross-functional teams and external stakeholders.

• Receive ongoing mentorship and training to expand scope and responsibilities.

⛳️ Requirements

• A minimum of 4 years of experience in HR support, onboarding coordination, employee lifecycle management, or mobility operations, ideally with exposure to APAC markets.

• Strong knowledge of employment operations and onboarding processes in countries such as:

• - Philippines

• - India

• - Malaysia

• - Indonesia

• - Singapore

• - Australia

• Familiarity with onboarding procedures and employment documentation in international contexts.

• Exceptional organizational and multitasking abilities; attention to detail is essential.

• Excellent written and verbal communication skills in English.

• Proficient in using HRIS and collaboration tools (e.g., ticketing systems, Monday.com, Dropbox).

• Comfortable working in a dynamic, fully remote team environment.

• A proactive, service-oriented approach with a genuine interest in people operations and global HR.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Opportunities for professional development and career advancement.

• Flexible working hours and a fully remote work environment.

• Access to wellness programs and initiatives.

• A supportive and inclusive company culture.