Employee Experience Specialist – Americas, US/Canada/LATAM

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Serve as the primary point of contact for employee inquiries through the ticketing system, particularly concerning onboarding and HR support within the Americas region.

• Elevate medium- and high-complexity issues to the relevant internal teams (EX, Payroll, Legal) when necessary.

• Foster strong, professional communication with employees to ensure a seamless experience.

• Facilitate onboarding workflows for new hires in the Americas, ensuring compliance and coordination with both internal teams and external partners.

• Aid in mobility-related coordination (e.g., relocations, document management, employment documentation).

• Ensure that onboarding documentation and procedures align with the specific requirements of the Americas.

• Manage open tickets, ensuring timely responses and appropriate prioritization.

• Keep records current across platforms such as Monday.com, Dropbox, and HRIS.

• Assist in organizing internal documentation and training resources under the direction of the EX Manager.

• Support operational tasks and process execution to maintain smooth daily workflows.

• Identify trends in employee inquiries and provide suggestions for enhancing processes and documentation.

• Assist with EX team projects and initiatives as required.

• Work closely with the Employee Experience team on routine tasks and projects.

• Cultivate strong working relationships with cross-functional teams and external stakeholders.

• Receive ongoing mentorship and training to expand responsibilities and scope.

⛳️ Requirements

• A minimum of 4 years of experience in HR support, onboarding coordination, or employee mobility, ideally with exposure to markets in the Americas, specifically:

• - US

• - Canada

• - Mexico

• - Brazil

• - Knowledge of onboarding processes and employment documentation in international settings.

• - Strong organizational abilities and multitasking skills; meticulous attention to detail is essential.

• - Exceptional written and verbal communication skills in English.

• - Proficiency in utilizing HRIS and collaboration tools (e.g., ticketing systems, Monday.com, Dropbox).

• - Comfortable operating in a fast-paced, fully remote environment.

• - A proactive, service-oriented mindset with a sincere interest in people operations and global HR.

🏝️ Benefits

• Opportunity for professional growth and development through mentorship and training.

• Access to a dynamic and supportive remote work environment.

• Engage with a collaborative team focused on enhancing employee experience.