Employee Benefits Client Support Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Act as a key point of contact for employers concerning employee benefits, offering guidance, support, and addressing employee inquiries.

• Provide administrative assistance to clients by overseeing provider updates, which include onboarding new joiners, processing leavers, managing employee changes, and handling annual renewal tasks.

• Ensure accurate maintenance of employee records, manage enrollment procedures, and supervise monthly benefits payroll reporting for clients utilizing a benefits platform.

• Offer proactive assistance to the Client Director in managing client relationships and guaranteeing exceptional service delivery.

• Adhere to strict deadlines for monthly benefits payroll reporting and renewal procedures.

• Handle multiple client accounts concurrently while effectively managing competing priorities.

• Collaborate with the technology team to maintain the accuracy and currency of client benefits platforms.

• Assist in the development and execution of internal best practices aimed at enhancing operational efficiency.

⛳️ Requirements

• Strong written and verbal communication skills.

• A solid educational background, preferably to A level or equivalent, or relevant industry experience.

• Excellent analytical abilities with the capacity to manipulate and interpret data.

• Ideally possess knowledge of employee benefits, including flexible benefits and pensions.

• Proficient in IT skills.

• Familiarity with benefits platforms is preferred, though not mandatory.

• Competent in Microsoft Excel, PowerPoint, and Word.

• Highly organized and capable of meeting agreed timelines and quality standards.

• Ability to perform under pressure.

• Dedicated to continuous learning and development.

• Detail-oriented and committed to delivering a high standard of client support.

• Completion of relevant employment, address, credit history, and standard criminal record checks prior to starting the role.

🏝️ Benefits

• Training will be provided to bridge any knowledge gaps.

• Equal opportunities employer with a strong commitment to diversity, equity, and inclusion.

• A working environment that is free from discrimination and promotes inclusivity.

• Employment checks conducted prior to commencement, which include verification of recent employment, address, credit history, and standard criminal record checks.