Employee Advocate Partner

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with managers and staff to comprehend, oversee, and address complaints, while conducting investigations as necessary.

• Engage in policy interpretation and aid in creating organizational policies and procedural efficiencies.

• Design and deliver leadership training on essential employee relations subjects.

• Employ a consultative approach to offer impartial coaching and counseling services to both managers and employees.

• Assist managers in navigating the necessary steps for corrective actions related to disciplinary or performance issues.

• Identify areas for improvement and implement initiatives to foster a proactive employee relations environment.

• Oversee the involuntary exit process and carry out exit interviews.

• Contribute actively to the success of the AP team.

• Perform additional responsibilities as assigned.

⛳️ Requirements

• Capability to maintain professionalism under pressure and possess exceptional conflict resolution skills.

• Ability to work independently while recognizing when to seek additional resources or escalate issues as needed.

• Proficient in setting priorities, managing multiple responsibilities, and meeting deadlines.

• Outstanding interpersonal skills with experience interacting across all levels of an organization.

• Excellent verbal, written, and presentation communication skills.

• Strong analytical, critical thinking, problem-solving, and negotiation abilities.

• Competence in conducting investigations and driving towards positive resolutions.

• Unsurpassed discretion when dealing with sensitive and confidential information.

• Experience in a high-volume contact center environment.

• Comfortable operating amidst ambiguity.

🏝️ Benefits

• Comprehensive medical, vision, and dental coverage.

• 15 days of paid time off (PTO), beginning from the date of hire, with increases after 2+ years of tenure.

• 12 paid holidays, plus an additional floating holiday.

• Up to 14 weeks of parental leave.

• Monthly wellness subsidy.

• Reimbursement for work-from-home expenses.

• Flexible spending account.

• 401(k) retirement savings plan.

• Employee stock purchase plan.