Emergency Road Service Dispatcher

This is a fully remote position, open to applicants in Nebraska.

📋 Description

• Ensures a superior customer service experience, surpassing the expectations of both internal and external clients by addressing all inquiries, complaints, and questions with the utmost professionalism.

• Accurately processes information at a rapid pace, paying close attention to even the smallest details.

• Identifies breakdown locations using maps and comprehends highway and interstate systems throughout the United States.

• Manages a switchboard and phone system, consistent with call center operations.

• Generates cases within general ticketing software for tracking purposes, standard for call center operations.

• Dispatches technicians to breakdown sites while providing them with all relevant details, equipment, and inventory.

• Communicates dispatch information electronically and via phone.

• Regularly interacts with colleagues within the Call Center and individuals at various locations with high precision and professionalism.

• Prepares finalized work orders for payment and adheres to all procedures for collecting payments from customers.

• Arrives at work promptly as scheduled.

• Assists with additional tasks as assigned.

⛳️ Requirements

• One to three years of experience in a call center environment.

• One to three years of experience in customer service.

• One to two years of experience in an automotive or diesel repair facility.

• Experience in a remote work setting.

• Proficiency in operating a computer and utilizing the following programs effectively: Microsoft Excel, Microsoft Word, Microsoft Outlook, internet browsers such as Internet Explorer & Google Chrome, customer service software typical in a call center, and proprietary business communication tools.

• Ability to type at a minimum of 30+ words per minute.

• Possess general mechanical knowledge or demonstrate the capability to learn basic and preventive maintenance in the diesel industry.

• Ability to multitask, exhibit thorough follow-up skills, and de-escalate customer situations effectively.

• Strong listening skills with the ability to absorb information at a rapid pace.

• Proficient communication skills in English.

• Must have home internet access with a minimum speed of 10 Mbps up and down.

• Adequate space in the home to set up work equipment, accommodating up to three monitors.

🏝️ Benefits

• Paid vacation

• 401K with matching contributions

• Health, dental, and vision insurance

• Short and long-term disability insurance

• Life insurance

• A clearly defined growth pathway

• On-demand pay with PayActiv (access to earned but not yet disbursed wages)