Emergency Medical Transport – Team Leader

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Managing daily dispatch operations to ensure that runs are correctly loaded and supervised.

• Evaluating team performance while providing guidance and support as necessary.

• Serving as the primary point of escalation for operational challenges within the team.

• Guaranteeing that quality and accuracy standards are consistently upheld across the team.

• Liaising with transport teams and client management to facilitate seamless coordination.

• Recognizing and addressing capacity or process issues before they escalate into problems.

• Assisting in the onboarding, training, and development of new team members.

• Reviewing shift handovers to ensure that accurate notes are communicated between dispatchers.

• Overseeing shift schedules and coordinating coverage among team members.

• Managing escalated or high-stakes situations that necessitate additional judgment or experience.

• Conducting regular check-ins with team members to discuss performance or workload issues.

• Compiling and presenting team performance reports as needed.

⛳️ Requirements

• Prior experience in leading, supervising, or mentoring a team in dispatch, medical transport, emergency services, or another similar high-volume coordination setting.

• Confident in decision-making and taking responsibility for outcomes without requiring close supervision.

• Proficient in managing multiple digital communication channels at once (portals, email, messaging platforms, phone) while maintaining priority focus.

• Technologically adept with a quick learning curve for new systems and platforms, as well as the ability to assist others in learning.

• Strong attention to detail, especially when reviewing team outputs or resolving discrepancies.

• Excellent communication skills in both written and verbal English.

• Composed, level-headed, and capable of effective prioritization under pressure, particularly during high-volume periods.

• High integrity and accountability.

• Resilient and emotionally stable – exposure to medical transport scenarios is a part of the work environment.

• Prior experience in the healthcare or medical transport industry is advantageous.

• Familiarity with a CAD (Computer-Aided Dispatch) system is a plus.

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunity for professional growth and development.

• Supportive and dynamic work environment.