EMEA Technical Service Training Specialist

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Design, develop, maintain, and update technical training curricula, courses, and learning materials for service technicians to reflect product enhancements, new technologies, process changes, and industry best practices.

• Create instructor-led training presentations, participant guides, hands-on exercises, technical documentation, assessments, videos, and e-learning content.

• Collaborate with Subject Matter Experts (SMEs) to ensure training content is technically accurate, relevant, and effectively translates complex concepts into engaging learning experiences.

• Deliver and facilitate instructor-led technical classroom, virtual, and hands-on training programs covering products, services, troubleshooting, maintenance, and safety.

• Evaluate participant learning and training effectiveness through assessments, practical exercises, certification activities, and participant feedback to support continuous improvement.

• Support for training schedules, registrations, logistics, equipment, and instructor resources.

• Generate and analyze training metrics and reports, including attendance, completions, certifications, competency progression, and overall training effectiveness.

• Research, recommend, and implement innovative learning methodologies, tools, and technologies.

⛳️ Requirements

• Engineering degree, NVQ equivalent, or technical apprenticeship.

• 2–5 years’ experience in a technical work environment, training, field service, technical support, engineering, or a related role.

• Fluent in English; proficiency in additional languages is advantageous.

• Experience in developing and delivering technical training programs is desirable.

• Background in industrial equipment, manufacturing, compressed air systems, mechanical equipment, or a service-focused environment is preferred.

• Knowledge of troubleshooting methodologies, maintenance practices, and technical service processes.

• Proficiency in Microsoft Office applications is essential.

• Familiarity with digital learning tools.

🏝️ Benefits

• 25 days Holiday + 8 Bank Holidays

• Holiday Purchase Scheme – additional 5 days annual leave

• 5% Employee and 7% Employer Pension Contribution

• Westfield Health Cashback Plan

• Death in Service Benefit of 4x salary

• Ownership Works equity program: we believe in the power of employee ownership. All full-time permanent employees are eligible for a one-time stock award after successfully completing one year of employment.

• Employee Assistance Program

• Enhanced Maternity and Paternity Policies

• LinkedIn Learning – full free access

• Electric Car Scheme (After successfully completing one year of employment)

• Cycle Scheme (After successfully completing probation period)