Embroidery & Digitization Quality Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Establishing, owning, and consistently enhancing quality standards and acceptance criteria for digitization output across all production partners, including both in-house facilities and outsourced fulfillment partners, serving as the internal authority on what constitutes "good" quality.

• Collaborating with digitization partners on quality matters — evaluating digitization output, conducting capability assessments, driving performance enhancements, and exploring alternatives when standards fall short; also working alongside in-house and partner production facilities to achieve embroidery production quality goals.

• Developing and managing the quality measurement framework: identifying KPIs and metrics that monitor EMB and digitization quality performance over time, leveraging data to inform decision-making.

• Crafting digitization guidelines, Standard Operating Procedures (SOPs), and technical documentation that both internal teams and external partners can adhere to and be held accountable for — creating documentation that is effective without requiring extensive guidance.

• Pinpointing and implementing enhancements to improve the interaction of merchants and customers with embroidery — providing design tool guidance, conducting pre-submission quality checks, and utilizing AI-assisted tools to identify issues before they enter production.

• Working collaboratively across functions with Operations, Merchant Success, and Product/Tech teams to synchronize quality initiatives and integrate standards into tools and processes.

⛳️ Requirements

• Exceptional stakeholder management abilities — capable of navigating various internal and external stakeholders with differing priorities, fostering alignment, and facilitating decisions across departments.

• Practical digitization expertise with professional software (Wilcom, Pulse, Hatch, or equivalent) — possessing in-depth knowledge of stitch types, underlay techniques, pull compensation, density settings, and fabric-specific requirements within commercial production settings.

• Proven experience in writing or owning digitization standards, quality acceptance criteria, or partner briefs — not merely working within an existing framework but also creating and maintaining one.

• Experience collaborating with digitization partners on quality issues — assessing output, enforcing standards, and improving performance — in addition to working with both in-house and outsourced production facilities on embroidery quality results.

• Demonstrated ability to create QA scorecards, audit frameworks, and defect tracking systems — adept at converting visual quality outcomes into measurable, trackable KPIs.

• Comfortable working with data: able to interpret performance dashboards, recognize trends, and use data to support prioritization and recommendations to cross-functional stakeholders.

• Proficient in English (both written and spoken); experienced in working within international production networks; capable of clearly translating technical digitization constraints to non-technical audiences.

🏝️ Benefits

• A global, inclusive team that is supportive, ambitious, and dedicated to achieving results.

• The option to work remotely or in a modern and welcoming office located in Riga.

• Flexible working hours, allowing you to start your day as early as 8 AM or as late as 11 AM.

• Private health insurance.

• Two additional paid days off to focus on your mental or physical well-being.

• One extra paid day off to celebrate a birthday or any other occasion of your choosing.

• Opportunities for mentorship, internal meetups, and hackathons, available both on-site and online.

• Complimentary healthy lunch for those working from the Riga office.

• The ability to design and order your own merchandise using our platforms with an employee discount.

• Memorable team-building events and parties that you won’t forget!