Electronic Security Systems Service Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the service department team, which includes both technicians and advisors.

• Manage customer service interactions, documentation, and repair processes.

• Foster strong relationships with clients and third-party vendors.

• Develop strategies, enhance performance, acquire resources, and ensure compliance.

• Guide team members and enforce best practices in customer service.

• Organize and adjust installation and integration processes in response to evolving project conditions, schedules, and staffing issues.

• Guarantee compliance, efficiency, and profitability within the department.

• Execute administrative responsibilities.

• Acquire a thorough understanding of industry regulations, restrictions, and laws, ensuring compliance with them.

• Establish and manage the service desk.

• Address service desk challenges and refine methods to boost productivity and customer satisfaction.

• Monitor departmental issues and client complaints to recognize recurring trends.

• Review work and customer service to ensure standards and repair quality are upheld.

• Supervise inspections, prepare reports, and manage repairs; perform these tasks as necessary.

• Collaborate with ESS systems including Lenel, Genetec, S2, Avigilon, AMAG, GE, Honeywell, Bosch, and DMP.

⛳️ Requirements

• Demonstrated work experience as a Service Manager or in a comparable position.

• Understanding of organizational effectiveness and operational management.

• Proficiency in budgeting and forecasting.

• Familiarity with business and financial principles.

• Exceptional communication skills.

• Strong leadership capabilities.

• Excellent organizational skills.

• Prior experience in service roles.

• In-depth industry knowledge.

• Management experience.

• Strong skills in customer interaction.

• Proficient in both written and verbal communication.

• Self-driven and motivated.

• Capable of troubleshooting and creative problem-solving.

• Experience in deploying access control systems and CCTV-related systems.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Comprehensive health and wellness benefits.

• Supportive work environment with a focus on teamwork and collaboration.