EHR Application Analyst

This is a fully remote position, open to applicants in New York.

📋 Description

• Deliver daily technical assistance to EHR end-users, troubleshoot problems, respond to inquiries, and rectify system errors.

• Record, monitor, document, and manage support requests within the service management system.

• Elevate issues and involve necessary resources when appropriate.

• Conduct software updates, patches, upgrades, and regular EHR maintenance.

• Take part in on-call rotations for urgent after-hours system issues.

• Test and validate system modifications, enhancements, and upgrades following change management protocols.

• Aid in EHR implementation projects, system upgrades, and various initiatives.

• Configure and adjust EHR systems to facilitate healthcare provider workflows and sanctioned optimizations.

• Document build decisions and configuration alterations.

• Engage in workflow discovery sessions and cross-functional project teams.

• Create and present end-user training materials and sessions.

• Assist during go-live activations and provide on-the-spot support throughout system transitions.

• Collaborate with EHR vendor support, keep track of release notes, and participate in user group sessions.

• Maintain records of system configurations, user procedures, and support issues.

• Foster and maintain relationships with clinical and operational stakeholders.

• Manage protected health information in compliance with HIPAA and organizational privacy and security policies.

• Complete necessary compliance training and adhere to information security standards.

⛳️ Requirements

• 0–2 years of experience in Information Technology, Healthcare Information Systems, Clinical Informatics, EHR Support, or a similar role.

• Background in application support, system implementation, workflow analysis, system testing, configuration, training, or end-user assistance.

• Outstanding analytical, organizational, and verbal communication abilities.

• Capability to work autonomously as well as collaboratively within teams.

• Proficient problem-solving skills and responsiveness to customer needs.

• Familiarity with healthcare workflows, terminology, and business processes.

• Proficient in Microsoft 365 or similar productivity tools.

• Epic certifications must be acquired within six months of employment.

• Associate or Bachelor’s degree in Computer Science, healthcare, or a related field is preferred.

• 1 year of relevant IT or healthcare experience is preferred.

• Ability to adhere to HIPAA regulations, data privacy policies, and information security standards.

🏝️ Benefits

• Full-time, day shift schedule.

• Monday to Friday work schedule.

• Participation in on-call rotations for after-hours support coverage.

• Eligibility for additional pay components.

• Equal Opportunity / Affirmative Action Employer.

• Reasonable accommodations available for reported physical requirements.