Educational Operations Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee the daily operations of virtual tutoring programs from the time of enrollment until completion.

• Organize instructor and student schedules to optimize attendance, efficiency, and program usage.

• Supervise live tutoring sessions to ensure high quality, attendance rates, and operational excellence.

• Monitor student academic performance and identify areas for additional support.

• Ensure the accurate implementation of academic programs, operational initiatives, and adherence to company standards.

• Maintain comprehensive and precise records across all operational systems.

• Provide outstanding service and support to students, parents, and families.

• Foster trusted relationships through proactive communication and timely follow-up.

• Address scheduling issues and customer concerns with professionalism and empathy.

• Conduct regular progress meetings with partner program directors, evaluating student outcomes, modifying academic plans, and aiding in enrollment renewals.

• Act as a knowledgeable and reliable point of contact throughout the student experience.

• Assist Regional Operations with administrative tasks, scheduling, reporting, and data management.

• Handle multiple priorities while consistently achieving deadlines and service expectations.

• Ensure compliance with company policies, operational procedures, and relevant regulations.

• Identify opportunities to enhance processes, efficiency, and customer experiences.

• Collaborate effectively with remote colleagues, instructors, and school district partners.

• Contribute to special projects and operational initiatives as business needs change.

• Take ownership of assigned tasks and continuously seek improvements in program outcomes.

⛳️ Requirements

• Bachelor's degree.

• 2–4 years of experience in education operations, customer success, program coordination, academic services, or a related operational role.

• Proven experience working effectively in a remote or virtual setting.

• Excellent written and verbal communication skills in English.

• Strong organizational abilities with exceptional attention to detail.

• Demonstrated capability to manage multiple priorities in a fast-paced environment.

• Strong problem-solving and analytical thinking skills.

• Established ability to build positive relationships with customers, families, and cross-functional teams.

• Comfortable working independently while effectively collaborating with remote teams.

• Highly adaptable with the ability to prioritize shifting business needs.

• Proficient in Microsoft Office, Google Workspace, and cloud-based business applications.

• Preferred Qualifications

• Experience supporting K-12 education programs, tutoring organizations, or school districts.

• Experience managing scheduling, workforce coordination, or educational operations.

• Experience with CRM, student information systems, or scheduling platforms.

• Bilingual (English/Spanish) is a plus.

🏝️ Benefits

• Fully Remote!

• PTO

• Etc.