EDI Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide operational assistance to production practices and address issues while recommending areas for enhancement.

• Monitor, review, troubleshoot, and rectify EDI problems, implementing necessary changes to prevent recurrence.

• Conduct tests on production applications and create recovery protocols for those applications.

• Collaborate with IT teams and external vendors to ensure reliable service delivery.

• Analyze business processes, ensuring adherence to controlled processes as per established guidelines.

• Monitor alerts and escalate issues concerning procedures and systems as necessary.

• Assist with training materials and support fellow team members as required.

• Cultivate and maintain professional relationships with clients, vendors, and colleagues across departments.

• Collaborate as needed with various internal departments, including but not limited to Engineering, Sales, Client Support, Payer Relations, Trading Partners, and Channel Partners.

• Proactively communicate timely updates, issues, and resolutions.

• Ensure accurate management of support tickets, documentation, and follow-ups.

• Security is everyone's responsibility. Stay vigilant and report any suspicious or unusual activities.

⛳️ Requirements

• A minimum of 1 year of relevant experience is preferred.

• Basic understanding of EDI transaction types is preferred (X12 837D, 270/271, 835, XML, etc.).

• Fundamental knowledge of the following tools:

• Microsoft SQL Server Management Studio

• UltraEdit and/or Notepad++

• CuteFTP - file transfer program

• Microsoft Office: Excel, Outlook

• AI tools: Claude, Copilot, etc.

• Ability to quickly develop a strong understanding of DentalXChange processes and applications.

• Excellent verbal and written communication skills along with strong interpersonal skills.

• Proficiency in all (or specify which) MS Office applications and effective internet usage.

• Capability to multitask accurately in a fast-paced environment.

• Working knowledge of technical and procedural aspects and functions.

• Ability to resolve practical issues and navigate a variety of concrete variables in situations with limited standardization.

🏝️ Benefits

• Medical, dental, and vision coverage – eligible from the first of the month following the start date.

• Unlimited paid time off (PTO).

• Paid leave for illness, jury duty, and bereavement.

• 10 company-paid holidays.

• 401(k) plan with company matching.

• Health Advocate services.

• Flexible spending accounts for healthcare and dependent care.

• Friendly colleagues and a positive work culture!