Ecommerce Trading and Site Operations Manager

This is a fully remote position, open to applicants in United Kingdom, +2 more states.

📋 Description

• Oversee daily operations of Shopify Plus trading and site management.

• Enhance visibility on the homepage, collections, products, and promotional offers.

• Optimize product setup, tagging, categorization, filtering, and merchandising logic.

• Create collection structures tailored to customer purchasing moments such as occasion wear, weddings, gifting, workwear, holidays, new season arrivals, and seasonal edits.

• Facilitate product discovery through navigation, filters, search functionality, related products, color/product grouping, and on-site merchandising.

• Track ecommerce funnel performance metrics, including sessions, conversion rates, product views, add-to-cart actions, checkout processes, revenue, average order value (AOV), and returning customers.

• Utilize Shopify analytics, GA4, Google Search Console, heatmap/session tools, and available app reporting.

• Identify areas of drop-off, broken user journeys, 404 errors, weak pages, and opportunities for conversion rate optimization (CRO).

• Enhance the use of ecommerce applications for recommendations, upselling, cross-selling, returns, loyalty programs, search/filtering, and overall customer experience on-site.

• Provide improved on-site treatment for VIP, repeat, UK, USA, and international clients.

• Refine product descriptions, collection copy, SEO practices, and supporting pages where commercially relevant.

• Maintain ecommerce trackers, issue logs, weekly reports, and actionable recommendations.

• Collaborate with marketing, brand, product, fulfillment, and customer service teams with minimal supervision.

• Enhance product data, collections, navigation, merchandising, on-site trading, reporting, CRO, and ecommerce applications.

• Manage and enhance the performance of the Shopify Plus website, focusing on conversion rates and customer journeys.

⛳️ Requirements

• Extensive hands-on experience with Shopify Plus or Shopify.

• Proven track record in improving ecommerce trading, merchandising, product discovery, and customer journey enhancements.

• Strong instincts regarding product data, taxonomy, collections, and filtering.

• Demonstrated success in growing an established ecommerce channel, rather than merely maintaining a website.

• Commercial acumen concerning revenue, conversion rates, AOV, and customer experience.

• Proficient in using Shopify analytics, GA4, Google Search Console, and CRO tools.

• Knowledge of ecommerce applications, including recommendations, returns, search/filtering, loyalty programs, and upselling.

• Ability to prioritize changes, tests, and areas sensitive to approval processes.

• Excellent written communication skills, organizational abilities, and follow-through in a remote work environment.

• Good visual judgment and adherence to brand approval processes.

• Availability to align with UK working hours.

• Any changes relating to theme, Liquid, checkout, major navigation, app purchases, and brand-impacting visual modifications require prior approval before execution.

• Must possess the capability to work independently without constant oversight.

🏝️ Benefits

• Full-time remote work opportunity.

• Chance to collaborate with an independent women's fashion retailer operating in the UK, USA, and international markets.