Clinical Operations Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Monitor staffing and coverage metrics to achieve a goal of zero canceled groups and identify gaps for clinical leadership.

• Assist in the creation of caseload and hiring guidelines across various states.

• Collaborate with the Clinical Director and Recruitment team to address clinical recruiting needs.

• Maintain and revise job descriptions for telehealth roles on the clinical side.

• Organize onboarding logistics and ensure that telehealth equipment and system access are prepared.

• Design and execute standardized training programs for clinicians.

• Track onboarding milestones and facilitate transitions to Clinical Supervisors.

• Oversee therapist licensing operations, including renewals, records, and state compliance.

• Assist clinicians with multi-state licensure and manage the license database.

• Create a standardized licensing management process in collaboration with clinical and compliance leadership.

• Coordinate with HR regarding license maintenance and Medicaid credentialing.

• Map the client journey and document current workflows for redesign purposes.

• Aid in refining onboarding, cohorting, and completion processes.

• Help establish client/alumni feedback panels and surveying systems.

• Assist in the collection of outcomes and funnel-tracking data.

• Support management dashboards that reflect staffing, licensing, and program KPIs.

• Act as an operational liaison for supervisors and partners in HR, Compliance, and Business Development.

• Engage in operational build-out projects as the telehealth program expands.

• Ensure implementation of The Joint Commission Standards across the Virtual Care division.

• Manage or assist with telehealth compliance database systems, including training, updates, security, and reporting.

• Develop timelines for survey and audit preparations and hold remote, multi-state personnel accountable.

• Provide updates on compliance and quality initiatives.

• Monitor staff adherence to behavioral health policies and procedures.

• Assist in launching new telehealth locations and states, while researching telehealth regulations.

• Manage compliance-related projects and ensure the timely fulfillment of regulatory obligations.

⛳️ Requirements

• Minimum of 2 years of experience in healthcare or behavioral health operations, program coordination, or HR/credentialing support.

• Experience in multi-state or telehealth settings is advantageous.

• Strong skills in project management.

• Ability to develop processes from the ground up and navigate ambiguous, fast-paced priorities.

• Preferred experience with licensing/credentialing processes and tracking systems.

• Familiarity with behavioral health terminology and workflows, such as IOP, PHP, and care coordination, is beneficial.

• Clinical licensure is not mandatory.

• Proficiency in Excel, Power BI, or similar data/reporting tools.

• Familiarity with systems and technology is a plus.

• Exceptional written and verbal communication skills.

• Capacity to work collaboratively with clinical leadership, HR, Compliance, and Business Development.

• Preferred knowledge of The Joint Commission standards, state telehealth practice regulations, and audit/survey preparation.

• Strong background in compliance or quality-focused roles within behavioral health or telehealth is a significant advantage.

🏝️ Benefits

• Medical, dental, and vision insurance coverage.

• Life insurance provision.

• Short- and long-term disability coverage.

• 401(k) plan with employer matching.

• Paid time off and holidays.

• Employee assistance and wellness programs.