This is a fully remote position, open to applicants in South Africa.

📋 Description

• Address customer queries concerning orders, returns, refunds, and shipping.

• Utilize AI tools to aid in drafting responses and categorizing tickets.

• Oversee high-volume support queues through email and chat channels.

• Guarantee precise and compassionate communication with customers.

• Maintain and update customer and order information in support and e-commerce systems.

• Recognize recurring issues and report trends to the wider team.

⛳️ Requirements

• Prior experience in providing customer support within an e-commerce setting.

• Hands-on experience with AI tools to enhance written communication with customers.

• Remote work experience is essential, including proficiency with remote collaboration platforms such as Slack, Zoom, Google Workspace, Asana (or similar), and familiarity with US or UK-based companies; applications lacking this experience will not be reviewed.

• Excellent multitasking and prioritization abilities.

• Ability to manage high ticket volumes and repetitive tasks effectively.