E-commerce Operations Specialist

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Conduct daily assessments of account health and ASINs, addressing issues proactively to prevent escalation.

• Manage case processes: initiate, monitor, escalate, and resolve cases with Seller Support.

• Oversee listing health by resolving suppressed, stranded, and flagged listings within a 24-hour timeframe.

• Keep track of Buy Box irregularities, enforce Brand Registry policies, and manage seller feedback effectively.

• Develop and sustain SEO-optimized product listings including titles, bullet points, and descriptions.

• Collaborate with creative teams to ensure all materials comply with Amazon's requirements.

• Administer A/B testing through Amazon MYE: initiate, supervise, analyze, and report findings.

• Maintain the Amazon Brand Store while ensuring uniformity of content across various platforms.

• Create and oversee inbound FBA shipments across the US, CA, and UK.

• Monitor shipments throughout the process, reconcile any discrepancies, and escalate issues as necessary.

• Keep a daily watch on inventory levels, identifying potential risks before stockouts happen.

• Provide a detailed Monday report by 9AM EST that includes account health, inventory status, open cases, A/B tests, customer experience metrics, and the creative pipeline overview.

⛳️ Requirements

• Practical experience with Amazon Seller Central, including FBA, listing suspensions, case management, and crisis resolution.

• Strong analytical skills and a proven ability to handle operational crises effectively.

• Exceptional written English skills for creating reports, case notes, and engaging with customers.

• Keen attention to detail, a proactive approach, and a sense of accountability.

• Availability to work overlapping hours until 12:00 EST, Monday to Friday.

🏝️ Benefits

• A 2-week paid trial period.

• Opportunities for performance bonuses linked to successful product launches.

• A long-term position focused on building a 10-year company rather than a short-term project.

• Flexible time off: 7 days for part-time employees and 14 days for full-time employees, which can be used for vacation, sick leave, or national holidays (no mandatory US holiday schedule).

• Structured incentive programs including monthly and quarterly bonuses based on performance and brand priorities.