E-Commerce Operations Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Supervise and manage customer orders through both the website and phone, guaranteeing 100% accuracy.

• Verify order specifics, invoices, and pricing to prevent errors.

• Organize and schedule deliveries in collaboration with logistics and delivery partners.

• Evaluate order and delivery expenses to spot inefficiencies and suggest enhancements.

• Deliver top-notch customer support, which includes addressing inquiries, handling sales calls, and offering product recommendations.

• Develop and sustain strong relationships with customers and suppliers.

• Manage and enhance the online product catalog, covering product listings, categories, and the overall presentation of the website.

• Ensure that product information is accurate, current, and consistent across all platforms.

• Spot opportunities to streamline workflows and enhance operational efficiency.

• Execute automation solutions for order processing and backend operations.

• Oversee AI-driven tools and prompts to ensure accuracy and efficiency in:

• Order management

• Product updates

• Customer interactions

• Track key operational metrics and compile performance reports.

• Identify trends, emphasize areas for enhancement, and apply data-driven solutions.

• Prepare quotations and other sales-related documentation.

⛳️ Requirements

• At least 5 years of experience in eCommerce, logistics, or online operations.

• Demonstrated experience in managing eCommerce platforms and digital workflows.

• Exceptional attention to detail, particularly in order processing, invoicing, and pricing accuracy.

• Outstanding written and verbal English communication skills.

• Strong analytical, problem-solving, and process improvement abilities.

• Proficient with eCommerce platforms, Xero, and other digital tools.

• Experience with eBay or other online marketplaces is a plus.

• Familiarity with AI tools, prompt engineering, and workflow automation is highly desirable.

• Strong time management skills, dependability, and the flexibility to start early if necessary.

• Proactive, adaptable, and comfortable working in a fast-paced setting.

• Nice to Have:

• Background or knowledge of construction-related products.

• Degree in Commerce, Business, Engineering, or Construction.

🏝️ Benefits

• Flexibility in work hours and location, focusing on managing energy rather than time.

• Access to online learning platforms and a budget for professional development.

• A collaborative, no-silos environment that promotes learning and growth across teams.

• A vibrant social culture, featuring team lunches, social events, and opportunities for creative input.

• Health insurance.

• Leave Benefits.

• 13th Month Salary.