E-Commerce Inventory Recovery and Unfulfillable Specialist – Amazon

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Take ownership of the complete process for identifying, investigating, and reclaiming value from inventory discrepancies across Amazon accounts.

• Emphasize management of unfulfillable inventory while addressing lost & damaged claims, overseeing inbound reconciliation, resolving stranded inventory, and executing reimbursement recovery.

• Daily monitor and manage reports related to unfulfillable inventory within Amazon Seller Central.

• Categorize unfulfillable units according to disposition type and manage removal orders or disposal requests accordingly.

• Determine which units are suitable for regrading or returning to a sellable state.

• Keep precise records of unfulfillable unit counts and trends.

• Develop and sustain dashboards or trackers to report on unfulfillable inventory key performance indicators (KPIs).

• Identify lost and damaged inventory at fulfillment centers by utilizing reports.

• Submit and monitor claims with Amazon for lost or damaged items.

• Reconcile quantities shipped against those received by Amazon for inbound shipments.

• Review stranded inventory reports and pinpoint root causes to reactivate stranded units.

• Examine reimbursement reports to uncover unclaimed reimbursements.

⛳️ Requirements

• A minimum of 2 years of practical experience in managing Amazon FBA inventory operations (Seller Central or Vendor Central).

• Proven experience with workflows related to unfulfillable inventory, removal orders, and disposition management.

• Proficient in using Amazon's FBA inventory reports, reconciliation tools, and Seller Support case management.

• Strong skills in Excel or Google Sheets—capable of creating and maintaining reconciliation trackers and exception logs.

• Exceptional attention to detail and the ability to handle multiple cases and SKUs at the same time.

• Ability to work independently with minimal supervision in a remote setting.

• Excellent written communication skills in English—able to compose clear Seller Support cases and internal status updates.

• Preferred experience utilizing third-party reimbursement or audit tools (e.g., GETIDA, Helium 10, Seller Investigators).

• Knowledge of Amazon's reimbursement policies and claim timelines for FBA lost, damaged, and inbound shipment claims.

• Experience managing multiple seller accounts or working in an agency/managed services environment.

• Background in eCommerce operations, supply chain, or logistics.

• Experience in creating SOPs or process documentation for inventory exception workflows.

🏝️ Benefits

• Remote Work: Enjoy the flexibility of working from anywhere—our team is global, and we prioritize work-life balance.

• Growth Opportunities: As a vital member of the team, you will have the opportunity to shape your role and develop with us.

• Innovative Culture: Become part of a team that is dedicated to using data to tackle challenges and propel success in a fast-paced market.