E-Commerce Fulfillment, Customer Service Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee order fulfillment processes, coordinating with warehouses, shipping carriers (UPS, FedEx), and monitoring deliveries.

• Address e-commerce customer service inquiries, including issues related to orders, returns, and claims with shipping carriers.

• Assist with shipments for wholesale and B2B clients, ensuring deliveries are timely and accurate.

• Work alongside the operations team to enhance processes and boost efficiency.

• Proactively identify potential issues and resolve them independently to ensure a seamless workflow.

• Uphold high standards of data accuracy within order management systems.

• Aid in the implementation of new tools or platforms to improve e-commerce operations and enhance customer experience.

⛳️ Requirements

• Demonstrated experience in e-commerce fulfillment and customer service positions.

• Excellent organizational and multitasking capabilities; adept at managing various responsibilities in a fast-paced environment.

• Comfortable taking initiative and operating independently with minimal supervision.

• Familiarity with Shopify, warehouse management systems, and shipping logistics is advantageous.

• A collaborative team member who can contribute to process enhancements and operational efficiency.

🏝️ Benefits

• Opportunities for growth and career advancement.

• Competitive compensation package, including Maxicare HMO after a three-month probationary period.

• Full-time, EST hours, with remote work flexibility.