E-commerce Customer Support Specialist, Zendesk, Shopify

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee and manage the high-volume Zendesk email support queue.

• Process customer orders efficiently.

• Manage product returns and exchanges effectively.

• Classify support tickets by issue for operational insights.

⛳️ Requirements

• 3 to 5 years of relevant experience (mid-level, capable of working independently).

• Previous experience with Zendesk (mandatory).

• Previous experience with Gorgias (mandatory).

• Previous experience with Shopify (mandatory).

• Preferred (not required):

• Experience with Loop Returns.

🏝️ Benefits

• Performance Incentives.

• Job Security and Stability.

• Paid Training.

• Inclusive Culture.

• Upskilling Opportunities.

• 100% Work-From-Home.

• Exceptionally Supportive Team.

• Opportunities for Career Growth.