E-commerce Business Analyst

This is a fully remote position, open to applicants in India.

📋 Description

• Evaluate e-commerce performance metrics, customer behavior, and sales trends to derive actionable insights.

• Collect, document, and manage business requirements from both internal and client stakeholders.

• Develop and maintain reports, dashboards, and mechanisms for tracking KPIs.

• Track essential metrics, including conversion rate, average order value, customer retention, and revenue growth.

• Partner with product and development teams to outline business requirements and user stories.

• Perform competitor analysis, conduct market research, and analyze the customer journey.

• Recognize opportunities for enhancing processes and optimizing e-commerce strategies.

• Assist in A/B testing initiatives and evaluate results.

• Clearly communicate findings and recommendations to stakeholders and leadership.

⛳️ Requirements

• Bachelor’s degree in business administration, commerce, economics, IT, or a related discipline.

• 3–4 years of experience as a business analyst, ideally in an e-commerce setting.

• In-depth understanding of e-commerce business models and customer journeys.

• Proficient in SQL and advanced Excel.

• Familiarity with Google Analytics (GA4) or similar web analytics platforms.

• Experience utilizing BI tools such as Power BI, Tableau, or Looker.

• Excellent analytical, problem-solving, and communication abilities.

• Capability to collaborate effectively with both technical and non-technical stakeholders.

🏝️ Benefits

• MacBooks provided for all team members.

• Sponsorship for certifications and paid learning opportunities.

• Flexible working hours to promote work-life balance.

• A supportive and collaborative team environment.

• Option to work remotely, with office visits as necessary.

• Reimbursement for travel and accommodation for required office visits.